This article answers frequently asked questions about Wati, including availability, WhatsApp API setup and pricing, supported interface languages, account management, and supported features. It also covers topics such as affiliate partnerships, virtual numbers, password resets, and credit line removal.

Question: Does Wati have an affiliate program?

Answer: Yes, Wati has an affiliate program. If you’d like to become a partner and join as an affiliate, please review the details and fill out the application form available here.

Question: Is Wati available in the USA?

Answer: Yes, Wati is available for businesses based in the USA. However please note that Marketing category templates are not available for USA numbers yet.

Question: Is there a setup fee for using the WhatsApp API?

Answer: No, there is no setup fee associated with using the WhatsApp API.

Question: What does WhatsApp message-based pricing mean if WhatsApp is free?

Answer: While regular WhatsApp usage is free, businesses using the WhatsApp Business API to grow their business will incur charges for sending customer messages. WhatsApp conversation pricing depends on your customer's country code and your message template.

Question: What languages are available in the Wati interface?

Answer: The Wati user interface is currently available in the following languages:

To change your interface language, go to your account settings (click on your profile icon on the top right corner of Wati dashboard then go to Settings > General settings) and select your preferred language.

You can send and receive messages in any language, regardless of your interface language setting.

Question: Does Wati support themes? For example, can I switch to dark mode?

Answer: Wati doesn’t support dark mode or any other themes for the Wati platform yet.

Question: Can I open two different Wati accounts in the same browser?

Answer: No, it’s currently not possible to open two different Wati accounts in the same browser simultaneously. To do so, use a different browser or incognito mode for the second account.

Question: Can we continue without Facebook connecting?

Answer: No, a Facebook connection is mandatory by Meta for setting up a WhatsApp API account.

Question: How to change my password?

Answer:

Question: How can I remove the credit line from my WABA?

Answer: Our team must manually remove the credit line. Since Meta only allows credit lines to be revoked at the Business Portfolio level, removing it may also affect other WhatsApp Business Accounts (WABAs) under the same portfolio. This could cause those accounts to stop functioning properly.

Question: Does Wati support virtual numbers?

Answer: Yes, Wati supports virtual numbers.

Question: Can I open two different Wati accounts in the same browser?

Answer: No, it’s currently not possible to open two different Wati accounts in the same browser simultaneously. To do so, use a different browser or incognito mode for the second account.