This article answers common questions about Wati, including availability, supported messaging channels, pricing, account setup, and integrations. It also covers details about AI automation with KnowBot, language support, and limitations such as themes, group messaging, and calls.

Question: Does Wati have an affiliate program?

Answer: Yes, Wati has an affiliate program. If you’d like to become a partner and join as an affiliate, please review the details and fill out the application form available here.

Question: Does Wati support RCS messaging?

Answer: Wati is a comprehensive solution for WhatsApp Business Messaging and supports Instagram DMs and Facebook Messenger DMs however does not support RCS messaging yet.

Question: Is Wati available in the USA?

Answer: Yes, Wati is available for businesses based in the USA.

Note: Marketing category templates are not available for USA numbers yet.

Question: Does Wati support SMS?

Answer: Wati is a comprehensive solution for WhatsApp Business Messaging and supports Instagram DMs and Facebook Messenger DMs however currently does not support SMS.

Question: Does Wati support MMS?

Answer: Wati is a comprehensive solution for WhatsApp Business Messaging and supports Instagram DMs and Facebook Messenger DMs however currently does not support MMS.

Question: Does Wati support group messages?

Answer: No, WATI does not support sending messages to WhatsApp groups. Instead, you can use the broadcast feature to send messages to specific contacts by utilizing contact attributes.

Question: Is there a setup fee for using the WhatsApp API?

Answer: No, there is no setup fee associated with using the WhatsApp API.

Question: What does WhatsApp message-based pricing mean if WhatsApp is free?

Answer: While regular WhatsApp usage is free, businesses using the WhatsApp Business API to grow their business will incur charges for sending customer messages. WhatsApp conversation pricing depends on your customer's country code and your message template.

Question: What languages are supported in Wati?

Answer: Wati currently supports English, Chinese Hant, Portuguese, and Spanish for the User Interface (UI). However, you can send and receive messages in any language.

Question: Does Wati support voice calls or video calls?

Answer: Wati doesn’t support voice or video calls yet.

Note: Wati uses WhatsApp Business API and hence relies on Meta for supporting such features.

Question: Can I use an LLM or an AI agent such as ChatGPT or Google Gemini to answer questions over Whatsapp via Wati?

Answer: You can’t directly set up a ChatGPT or an AI agent in Wati, but don’t worry - Wati has its own AI-powered chatbot called KnowBot!

KnowBot is designed to enhance your support team’s efficiency by providing a human-like chat experience. It uses ChatGPT, GPT-4 Turbo, and other OpenAI models to understand customer queries and respond based on the information you provide.

Getting started is simple! Just upload a PDF document with FAQs or other relevant details, and KnowBot will use that data to generate responses in chats.

Want to learn more? Check out the full guide here.

Question: Does Wati support themes? For example, can I switch to dark mode?

Answer: Wati doesn’t support dark mode or any other themes for the Wati platform yet.

Question: How to change my password?

Answer:

Question: Can I open two different Wati accounts in the same browser?

Answer: No, it’s currently not possible to open two different Wati accounts in the same browser simultaneously. To do so, use a different browser or incognito mode for the second account.

Question: Can we continue without Facebook connecting?

Answer: No, a Facebook connection is mandatory by Meta for setting up a WhatsApp API account. Refer to the Facebook Business Verification Guide for more details.

Question: How to change my password?

Answer:

Question: How to remove the credit line from my WABA account?

Answer: The credit line is removed automatically when your WABA account is cancelled — as long as we still have access to it. However, it might still show as linked in your Business Manager (BM). To avoid this, we recommend creating a new WABA or moving your existing WABA to a new BSP (Business Solution Provider).

Question: Does Wati support virtual numbers?

Answer: Yes, WATI supports virtual numbers.

Question: Can I open two different Wati accounts in the same browser?

Answer: No, it’s currently not possible to open two different Wati accounts in the same browser simultaneously. To do so, use a different browser or incognito mode for the second account.