Summary
The Orders page in Wati allows you to view and manage all the orders received through your WhatsApp Catalog. It provides key details such as customer information, order contents, and cart value, helping you track and process orders efficiently.
Instructions
What Information is Available on the Orders Page?
When a customer places an order through your WhatsApp Catalog, it appears on the Orders page. Each order includes the following details:
Customer Name – The name of the customer who placed the order.
Customer WhatsApp Number – The phone number used to place the order.
Cart Date & Time – The timestamp when the order was created.
Items in Cart – A list of products the customer selected.
Cart Value – The total price of the selected items.
How to Access the Orders Page
Log in to your Wati account.
Navigate to the Orders section from the main menu.
You will see a list of all received catalog orders along with their details.
Managing Your Orders
Use the customer details to contact them if needed.
Review the order contents to ensure accuracy before processing.
Track order history for better inventory and sales management.
By using the Orders page, you can efficiently manage your WhatsApp Catalog sales and improve customer interactions.
Frequently Asked Questions (FAQs)
General Questions
1. What is the Orders page in Wati?
→ The Orders page is where you can view and manage all the orders placed through your WhatsApp Catalog. It provides details such as customer name, contact information, cart items, and order value.
2. Where can I find the Orders page?
→ You can access the Orders page by logging into your Wati account and navigating to the Orders section from the main menu.
Order Details
3. What information is available for each order?
→ Each order includes:
Customer Name – Name of the customer who placed the order.
Customer WhatsApp Number – Phone number used for the order.
Cart Date & Time – The timestamp of when the order was created.
Items in Cart – List of products the customer selected.
Cart Value – Total price of the selected items.
4. How often is the Orders page updated?
→ The Orders page updates in real-time whenever a customer places a new order through your WhatsApp Catalog.
Managing Orders
5. Can I contact customers from the Orders page?
→ Yes, you can use the customer's WhatsApp number to follow up on their order directly.
6. Can I edit an order after it has been placed?
→ No, once an order is placed, it cannot be modified. You can contact the customer to discuss any changes or cancellations.
7. How can I track my past orders?
→ All past orders remain visible on the Orders page, allowing you to track order history and manage your sales efficiently.