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Understand Wati's Refund Policy

Updated over 2 weeks ago

Summary

This guide explains WATI's payment terms and refund policies. It will help you understand how payments are processed and what options are available if you need a refund.

Refund Guidelines

Payment Terms

1. Non-Refundable Subscriptions:

As outlined in our Terms and Conditions (Section 3.13):

  • Paid subscriptions are non-refundable unless mandated by law or agreed upon in writing.

  • No refunds or credits (service or otherwise) will be issued for:

    • Partial periods of service

    • Upgrade or downgrade requests

    • Unused portions of the service

2. Payment Authorization

Before completing a payment, customers such as yourself must:

  • Enter their card details.

  • Confirm the following statement: "I authorize Wati.io to save this payment method and automatically charge it for any subscription associated with it."

This step ensures customers are fully informed before finalizing the transaction.

Consent and Agreement

Double Confirmation Requirement

After entering personal and card details, customers must:

This step ensures transparency and secures customer consent to proceed with the transaction.

Refund Requests

If you believe you are eligible for a refund, follow these steps:

  1. Contact us our support team.

  2. Provide the following details for faster assistance:

    • Your registered email address

    • Your WATI Client ID

Our team will review your request and respond as soon as possible. Typically, the refund process takes about 5-10 business days.

Frequently Asked Questions (FAQs)

General Questions

1. Can I cancel my WATI subscription at any time?

→ You can cancel your subscription anytime however no refunds will be issued. Please ensure you review the terms before subscribing.

2. Are there any refunds for unused portions of the service?

→ No, refunds or credits are not issued for unused portions of the service, partial periods, or upgrades/downgrades.

Payment Authorization

3. Why do I need to confirm payment authorization?

→ The confirmation ensures that you are fully aware and consent to WATI saving your payment details and automatically charging for subscriptions.

4. What happens if I do not tick the checkbox for terms and conditions?

→ You cannot complete the payment process without confirming your agreement with WATI's Terms and Conditions and Privacy Policy.

Refund Process

5. What should I do if I believe I'm eligible for a refund?

→ Contact us with your registered email and WATI Client ID. Once we get your refund request, our team will review it and get back to you as quickly as we can. Typically, the refund process takes about 5-10 business days.

6. How long does it take to process a refund request?

→ Once we receive your refund request, our team will review it and get back to you as soon as possible.

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