Summary
This help article provides a comprehensive guide to the WATI’s payment process during sign-up. It covers everything from choosing a plan and entering payment details to understanding automatic renewals and compliance with WhatsApp’s Commerce Policy. Whether you’re signing up for the first time or managing your subscription, this article answers common questions about billing cycles, payment methods, and policies. By the end, you’ll have a clear understanding of how to complete your payment, authorize automatic charges, and ensure a smooth subscription experience with WATI.
Instructions
WATI is a subscription-based service with monthly and yearly billing options. Here's a breakdown of the payment process to help you get started smoothly:
Understanding the WATI Subscription and Billing Cycle
When you sign up for WATI, the payment will be processed according to your chosen billing cycle, either monthly or yearly. On the renewal date, the system will automatically collect the payment for your subscription.
Step-by-Step Guide to Complete Your Payment
Follow these steps to complete your WATI subscription payment:
1. Choose Your Plan
Visit the WATI pricing page to select a plan that suits your needs.
Make sure you're aware that businesses must comply with the WhatsApp Commerce Policy.
2. Confirm Your Agreement
Before proceeding, you will be asked to tick a checkbox confirming that you agree to comply with the WhatsApp Commerce Policy.
3. Enter Your Payment Details
You'll need to provide your payment information. You can choose from the following options:
Credit card or Debit card
PayPal (available only for payments in USD)
4. Authorization for Automatic Payments
Before completing your payment, you'll see a clear statement: "I authorize WATI.io to save this payment method and automatically charge it for any subscription associated with it." By continuing, you confirm your authorization.
5. Confirm Your Agreement to Terms
You will be asked to confirm your agreement with WATI's Terms and Conditions and Privacy Policy.
Tick the designated checkbox to ensure full consent before proceeding. Once you complete these steps, your payment will be processed, and you will have access to your chosen WATI subscription.
Key Points to Remember:
Payments are automatically collected based on your selected billing cycle (monthly or yearly).
PayPal is only available for USD payments.
Double confirmation is required to ensure you're aware of the terms and policies before completing the transaction. This process ensures both clarity and security for your payment and subscription experience with WATI.
Frequently Asked Questions (FAQs)
General Questions
1. What payment methods does WATI accept?
WATI accepts the following payment methods:
Credit card or Debit card (all major cards are supported).
PayPal (available only for payments in USD).
2. Can I choose between monthly and yearly billing?
Yes, WATI offers both monthly and yearly billing options. You can select your preferred billing cycle during the sign-up process.
3. What happens if my payment fails?
If your payment fails, WATI will notify you via email. You’ll need to update your payment details to avoid any interruption in service.
Payment Process
4. How do I complete my WATI subscription payment?
Follow these steps:
Visit the WATI pricing page to choose a plan.
Confirm your agreement to comply with the WhatsApp Commerce Policy.
Enter your payment details (credit/debit card or PayPal).
Authorize WATI to save your payment method for automatic renewals.
Agree to WATI’s Terms and Conditions and Privacy Policy.
5. Is PayPal available for all currencies?
No, PayPal is only available for payments in USD.
6. What does the automatic payment authorization mean?
By authorizing automatic payments, you allow WATI to save your payment method and automatically charge it for subscription renewals. This ensures uninterrupted service.
Policies and Compliance
7. What is the WhatsApp Commerce Policy, and why do I need to comply?
The WhatsApp Commerce Policy outlines the rules for using WhatsApp for business purposes. Compliance is mandatory to ensure your use of WATI aligns with WhatsApp’s guidelines. Learn more here.
8. Where can I review WATI’s Terms and Conditions and Privacy Policy?
You can review WATI’s:
Both documents are accessible during the sign-up process and on our website.
Billing and Renewals
9. When will my subscription renew?
Your subscription will renew automatically on the same date each month or year, depending on your chosen billing cycle.
10. Can I change my billing cycle after signing up?
Yes, you can change your billing cycle from monthly to yearly or vice versa. Contact our support team for assistance.
11. Will I be notified before my subscription renews?
Yes, WATI will send you a reminder email before your subscription renews.
Troubleshooting
12. What should I do if I’m charged incorrectly?
If you believe you’ve been charged incorrectly, please contact our support team immediately with your payment details. We’ll investigate and resolve the issue promptly.
13. Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. However, refunds are subject to WATI’s refund policy. Refer to our Terms and Conditions for details.