Summary

If you need to take a break from using WATI, this article explains how to manage your subscription, secure your data, and reactivate your account when you're ready. While pausing a subscription isn't currently an option, you can continue using WATI until the end of your billing cycle and take steps to retain your important data for future use.

Currently, WATI does not offer an option to pause your subscription. However, we understand that business needs can change, and you may need some flexibility in managing your account. While pausing isn't possible, there are steps you can take to ensure your data and settings remain accessible if you need to temporarily stop using WATI.

Instructions

What happens if you temporarily stop using Wati?

If you decide to take a break, here are some key points to keep in mind:

Your subscription remains active until the end of the billing Cycle

Your account remains active for the entire billing period, whether it's monthly or annual.
You can continue using all Wati features until your next renewal date.

Ensuring your data is secure

Before making any changes to your subscription, we recommend exporting important data, including:

Chatbot configurations: Save your automation settings for future use.
Approved message templates: Keep copies of your pre-approved templates.
Saved contacts: Export your customer contact lists for future engagement.

How to reactivate your account

If you decide to return to Wati, reactivating your account is easy:

If you reactivate within 90 days, your automation settings, templates, and contacts will be retained.
After 90 days, you may need to set up your workflows again.

Need Help?

If you have any questions about canceling your subscription, exporting your data or reactivating your account, our support team is here to assist you.

You can reach out to us using the help widget available in your Wati Team Inbox. You can also reach out using the widget available in our help center.

Frequently Asked Questions (FAQs)

Subscription management

1. Can I pause my Wati subscription temporarily?

No, Wati does not currently offer an option to pause a subscription.

2. What happens to my subscription if I stop using Wati?

If you cancel your subscription before the end of the billing period, the cancellation takes effect immediately and your access to Wati ends right away.

3. Can I continue using Wati until my billing cycle ends?

Yes, you can continue using all Wati features until your next renewal date.

Data safety and retention

4. What should I do to keep my data safe before stopping usage?

You should export important data such as chatbot configurations, approved message templates, and saved contacts before making any changes to your subscription.

5. What types of data should I export from Wati?

It is recommended to export chatbot configurations, approved message templates, and customer contact lists.

Account reactivation

6. How do I reactivate my Wati account?

You can reactivate your account by resubscribing when you are ready to return to Wati.

7. Will my data still be available when I reactivate my account?

If you reactivate within 90 days, your automation settings, templates, and contacts will be retained. After 90 days, you may need to set up your workflows again.