Summary
If you need to take a break from using WATI, this article explains how to manage your subscription, secure your data, and reactivate your account when you're ready. While pausing a subscription isn't currently an option, you can continue using WATI until the end of your billing cycle and take steps to retain your important data for future use.
Currently, WATI does not offer an option to pause your subscription. However, we understand that business needs can change, and you may need some flexibility in managing your account. While pausing isn't possible, there are steps you can take to ensure your data and settings remain accessible if you need to temporarily stop using WATI.
What Happens If You Temporarily Stop Using WATI?
If you decide to take a break, here are some key points to keep in mind:
Your Subscription Remains Active Until the End of the Billing Cycle
Your account remains active for the entire billing period, whether it's monthly or annual.
You can continue using all WATI features until your next renewal date.
Ensuring Your Data is Secure
Before making any changes to your subscription, we recommend exporting important data, including:
Chatbot configurations: Save your automation settings for future use.
Approved message templates: Keep copies of your pre-approved templates.
Saved contacts: Export your customer contact lists for future engagement.
How to Reactivate Your Account
If you decide to return to WATI, reactivating your account is easy:
If you reactivate within 90 days, your automation settings, templates, and contacts will be retained.
After 90 days, you may need to set up your workflows again.
Need Help?
If you have any questions about canceling your subscription, exporting your data or reactivating your account, our support team is here to assist you. Contact Support for further assistance.
Frequently Asked Questions (FAQs)
Subscription Management
Can I pause my subscription instead of canceling it? No, WATI does not currently offer an option to pause subscriptions. Your account remains active until the end of your billing cycle.
What happens if I cancel my subscription before the billing period ends? Your account will remain active until the end of the current billing cycle, and you can continue using all features during this time.
Will I be charged if I don’t use my account? Yes, as long as your subscription is active, billing continues regardless of usage.
Data Retention and Security
What data should I back up before canceling my subscription? We recommend exporting chatbot configurations, approved message templates, and saved contact lists to ensure you have access to important data.
How long does WATI retain my data after cancellation? If you reactivate within 90 days, your data (including automation settings, templates, and contacts) will be retained. After 90 days, data may no longer be available.
Reactivation
Can I reactivate my subscription after canceling? Yes, you can reactivate your subscription at any time. If you do so within 90 days, your previous settings and data will still be available.
Will I need to set up my workflows again after reactivating? If you reactivate within 90 days, your workflows and settings will be restored. After that period, you may need to configure them again.
How do I reactivate my account? You can reactivate your account by logging into WATI and selecting a new subscription plan or contacting support for assistance.