Summary
This article explains the steps to reactivate a canceled WATI subscription, eligibility criteria, and important details about the reactivation process. You will learn how to submit a reactivation request and the key information required for a smooth experience. If you've canceled your WATI subscription but wish to reactivate it, this guide will walk you through the process.
Note:
Please note the time-sensitive nature of reactivating canceled accounts.
Instructions
Reactivation Guidelines
Reactivation Eligibility
You can reactivate your subscription within 90 days of the cancellation date.
After 90 days, all data associated with the subscription will be permanently deleted, and you will need to create a new subscription. The best part about reactivation? You’ll keep all your saved data like your:
Chatbot Settings
Approved templates
Workflow automation
Contacts
How to request reactivation
To reactivate your subscription, follow these steps:
Send an email to [email protected] with the subject line: Request to Reactivate Subscription.
Include the following details in your email:
Request: Reactivate the [subscription plan].
Registered Email Address: [your registered email address].
WATI URL/Client ID: [your unique WATI identifier].
Registered Phone Number: (optional; only needed if reactivating multiple accounts).
Note
Reactivation requests are only valid for subscriptions canceled within the last 90 days.
Ensure all details provided in the email are accurate to avoid delays in processing your request.
Frequently Asked Questions (FAQs)
Reactivation eligibility
1. Can I reactivate a canceled WATI subscription?
Yes. You can reactivate a canceled WATI subscription as long as the cancellation happened within the last 90 days.
2. What happens if I try to reactivate after 90 days?
After 90 days, all data linked to the canceled subscription is permanently deleted. In this case, you will need to create a new subscription.
3. Will I lose my data if I reactivate within 90 days?
No. If you reactivate within 90 days, all your existing data is retained, including chatbot settings, approved templates, workflow automations, and contacts.
Reactivation process
4. How do I request reactivation of my subscription?
You need to send an email to [email protected] with the subject line “Request to Reactivate Subscription.”
5. What information do I need to include in the reactivation email?
Include your subscription plan, registered email address, WATI URL or Client ID, and your registered phone number if you are reactivating multiple accounts.
6. Is the registered phone number mandatory?
No. The registered phone number is optional and only required if you are requesting reactivation for multiple accounts.
Important considerations
7. Are reactivation requests time-sensitive?
Yes. Reactivation requests are only accepted for subscriptions canceled within the last 90 days.
8. What can delay my reactivation request?
Providing incomplete or incorrect information in the reactivation email can delay the processing of your request. Make sure all details are accurate before sending it.