Summary
This article explains the steps to reactivate a canceled WATI subscription, eligibility criteria, and important details about the reactivation process. You will learn how to submit a reactivation request and the key information required for a smooth experience. If you've canceled your WATI subscription but wish to reactivate it, this guide will walk you through the process.
Please note the time-sensitive nature of reactivating canceled accounts.
Reactivation Guidelines
Reactivation Eligibility
You can reactivate your subscription within 90 days of the cancellation date.
After 90 days, all data associated with the subscription will be permanently deleted, and you will need to create a new subscription. The best part about reactivation? You’ll keep all your saved data like your:
Chatbot Settings
Approved templates
Workflow automation
Contacts
How to Request Reactivation
To reactivate your subscription, follow these steps:
Send an email to [email protected] with the subject line: Request to Reactivate Subscription.
Include the following details in your email:
Request: Reactivate the [subscription plan].
Registered Email Address: [your registered email address].
WATI URL/Client ID: [your unique WATI identifier].
Registered Phone Number: (optional; only needed if reactivating multiple accounts).
Important Notes
Reactivation requests are only valid for subscriptions canceled within the last 90 days.
Ensure all details provided in the email are accurate to avoid delays in processing your request.
Frequently Asked Questions (FAQs)
General Information
Can I reactivate my WATI subscription if I canceled it? Yes, you can reactivate your WATI subscription if it was canceled within the last 90 days. After 90 days, all data related to the subscription will be permanently deleted, and you will need to create a new subscription.
What happens if I miss the 90-day reactivation window? If your subscription was canceled more than 90 days ago, your data will be permanently deleted, and you will have to start a new subscription.
Reactivation Process
How do I request to reactivate my WATI subscription? To reactivate your subscription, follow these steps:
Send an email to [email protected] with the subject line: "Request to Reactivate Subscription."
In the body of the email, include the following details:
Request: Reactivate the [subscription plan].
Registered Email Address: [your registered email address].
WATI URL/Client ID: [your unique WATI identifier].
Registered Phone Number: (optional; only needed if reactivating multiple accounts).
How long does it take to process my reactivation request? The time to process reactivation may vary. Ensure that all the requested details are accurate to avoid delays in processing. If you need assistance, you can follow up with the support team at [email protected].
Eligibility and Requirements
What is the time limit to request reactivation? You can request to reactivate your subscription within 90 days from the cancellation date. After this period, your data will be permanently deleted, and reactivation will not be possible.
What details should I include in the reactivation request email? Ensure your email includes:
The subscription plan you wish to reactivate.
Your registered email address.
Your WATI URL or Client ID.
Optionally, your registered phone number if you are reactivating multiple accounts.
Additional Information
Can I reactivate multiple subscriptions at once? Yes, if you have multiple subscriptions, include the registered phone number in your reactivation request to help process the reactivation for all relevant accounts.
Who can I contact if I need help with reactivation? If you need assistance or have questions regarding your reactivation request, you can contact the WATI support team at [email protected].