Summary
Canceled your Wati subscription but want to start using it again? You can request reactivation within 90 days of the cancellation date. This guide explains the eligibility requirements, how to submit a reactivation request, and what happens to your saved data.
Instructions
Reactivation eligibility
You can reactivate your canceled Wati subscription within 90 days of the cancellation date.
Within 90 days: You can request to reactivate your subscription and retain your saved data, including chatbot settings, approved templates, workflow automations, and contacts.
After 90 days: All data associated with your subscription is permanently deleted. You must create a new subscription to use Wati again.
Important: Submit your reactivation request within 90 days of the cancellation date to avoid losing your saved data.
How to request subscription reactivation
To reactivate your canceled subscription, send an email to [email protected] with the required account details.
Open your email application and create a new email.
Enter Request to Reactivate Subscription as the subject line.
Include the following details in the email:
Subscription plan: The name of the plan you want to reactivate.
Registered email address: The email address associated with your Wati account.
Wati URL/Client ID: Your unique Wati account identifier.
Registered phone number: Optional. Include this only if you are requesting reactivation for multiple accounts.
Verify that all the details are correct.
Send the email to [email protected].
Important information
Reactivation requests are accepted only for subscriptions canceled within the last 90 days.
Make sure the information in your email is accurate to avoid delays in processing your request.
Frequently Asked Questions (FAQs)
Subscription Reactivation
1. How long after cancellation can I reactivate my Wati subscription?
You can request to reactivate your canceled Wati subscription within 90 days of the cancellation date.
2. What happens to my data when I reactivate my Wati subscription?
If you reactivate your Wati subscription within 90 days of cancellation, you can retain your saved data, including chatbot settings, approved templates, workflow automations, and contacts.
3. What happens if I request reactivation after 90 days?
After 90 days from the cancellation date, all data associated with your Wati subscription is permanently deleted. You must create a new subscription to use Wati again.
Reactivation Request Requirements
4. Which email address should I contact to reactivate my Wati subscription?
Send your reactivation request to [email protected].
5. What subject line should I use for my reactivation request email?
Use Request to Reactivate Subscription as the subject line of your reactivation request email.
6. What details are required to reactivate a Wati subscription?
Include the following details in your reactivation request email:
Subscription plan: The name of the plan you want to reactivate.
Registered email address: The email address associated with your Wati account.
Wati URL/Client ID: Your unique Wati account identifier.
7. Is the registered phone number required for subscription reactivation?
No. The registered phone number is optional and is required only when requesting reactivation for multiple accounts.
8. Can I reactivate multiple Wati subscriptions in one request?
The registered phone number is requested when reactivation is needed for multiple accounts. The draft does not specify whether multiple subscriptions can be reactivated in a single request.