Summary
This help article explains how WATI's subscription and billing cycle work, including monthly and yearly payment schedules. It also covers how billing dates adjust when reactivating a canceled subscription and provides step-by-step instructions on checking your billing date in the Account Details section.
Instructions
WATI Subscription and Billing Cycle
WATI operates on a subscription-based model, meaning your payment is processed automatically based on your selected billing cycle, either monthly or yearly.
Monthly Subscription: Payment is charged every month on your designated billing date.
Yearly Subscription: Payment is charged once a year for the full subscription period. On each renewal date, WATI will automatically process your subscription payment to ensure uninterrupted access to its services.
Billing Date Adjustment Upon Reactivation
If your WATI account is canceled and you later choose to reactivate it, your billing date will update based on the reactivation date.
Here’s an example scenario:
Your original billing date was the 1st of the month.
You canceled your subscription on the 30th of that month.
You reactivated your account on the 25th of the next month.
Your new billing date will now be the 25th of every month moving forward. This means that after reactivation, your billing cycle is based on the reactivation date, not your original billing date before cancellation.
How to Check Your Billing Date
You can view your billing date in the Account Details section by following these steps:
Click on More.
Select Account Details.
Click on Billing Information.
Navigate to Billing Details.
Your next billing date is displayed under Payment Method.
Example Billing Date Display
For example, if your billing date is the 11th of every month, it will appear as such in your billing details. However, your actual billing date may vary depending on your account setup. By keeping track of your billing date, you can ensure seamless access to WATI services and manage your subscription effectively.
Frequently Asked Questions (FAQs)
General Billing Questions
How is my WATI subscription billed? Your WATI subscription is billed automatically based on your chosen cycle—either monthly or yearly.
Can I change my billing cycle from monthly to yearly or vice versa? Yes, you can update your billing cycle by contacting WATI support before your next billing date.
What happens if my payment fails? If your payment fails, WATI will attempt to process the payment again. If payment issues persist, your account may be suspended until the issue is resolved.
Reactivation & Billing Date Changes
What happens to my billing date if I reactivate my account? Your billing date will be reset to the date of reactivation, and future payments will be charged accordingly.
Can I restore my original billing date after reactivation? No, once you reactivate your account, the new billing date will be based on the reactivation date.
Account & Payment Details
Where can I check my next billing date? You can find your next billing date under the Billing Details section in your WATI account.
Can I update my payment method? Yes, you can update your payment details in the Payment Method section within your account settings.
Will I receive an invoice for my payment? Yes, WATI provides invoices for each payment, which can be accessed in the Billing Information section.