Summary
This article explains the potential reasons for multiple charges on your WATI subscription, including having multiple accounts, previously failed payments being retried, or unauthorized charges. It also provides clear steps to investigate the issue, resolve it, and prevent double charges in the future. Contact details for further assistance are included.
Troubleshooting Double Charge
If you’ve noticed multiple charges on your payment method for WATI, there could be several possible reasons. Below, we’ve outlined common scenarios to help you understand and resolve the issue.
1. Do You Have More Than One WATI Account?
Having multiple WATI accounts could result in multiple charges. This can happen if:
You’ve created more than one account using different email addresses.
You’re using different WATI plans under separate accounts.
How to Check:
Log in to the Billing Portal for each email address or account you’ve used.
Review the billing details and invoices for all active accounts to confirm if multiple accounts were charged.
2. Was There a Previously Failed Payment That Pushed Through?
WATI subscription plans renew automatically on your billing date. If the initial charge attempt fails due to insufficient funds or payment method issues, WATI will retry the payment.
What Could Happen:
If a previously failed payment is successfully processed after a retry, it might coincide with your next renewal date.
This can make it appear as though you’ve been charged twice, even though one of the charges is for the previous billing cycle.
How to Check:
Log in to the Billing Portal.
Review your invoices to determine if one charge corresponds to a previously failed payment and the other to your current billing cycle.
3. Are Your Payment Details Being Used Without Your Permission?
If you suspect unauthorized charges on your payment method, please reach out to us immediately.
Contact Us With the Following Information:
The last 4 digits of your card number that was used for the payment.
A copy of the receipt or email confirmation of the charge.
The charge amount.
The date of the charge. We’ll investigate the issue and help resolve it as quickly as possible.
How to Avoid Double Charges in the Future
Ensure You Have Only One Active WATI Account:
Consolidate your usage under a single account to prevent confusion.
Update Your Payment Method:
Make sure your payment details are current to avoid failed payments and retries.
Monitor Renewal Dates:
Keep track of your subscription’s renewal date to ensure your payment method is ready for processing.
Frequently Asked Questions (FAQs)
General Questions
Why was I charged twice on the same day? This could happen if a previously failed payment was successfully processed alongside your current renewal. Review your invoices in the Billing Portal to confirm.
Can I prevent double charges in the future? Check whether you have one or multiple active WATI accounts. Update your payment method regularly, and monitor your renewal dates.