How to search and filter chats?

Filter chats in your Team Inbox on the following criteria:

 
  • All chats - shows all contacts.

  • Unassigned - shows all contacts that have not been assigned to the operators.

  • Last 24 Hours - shows all contacts that have been created for last 24 hours.

  • Assigned to me - shows all contacts that assigned to the current operator.

  • Favorite only - shows all starred contacts.

  • Not closed & not expired - shows all contacts with open tickets and waiting time less 24 hours.

Search chats by entering keyword in the search textbox:

 

How did we do?

How to use quick replies/canned replies?

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