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- Team Inbox on WATI Team Inbox
Getting Started
WhatsApp Number
How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
PRO plan: Support export chat
Backup WhatsApp Chats
How to migrate a phone number from one BSP to another?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
How To Link WhatsApp Number To Facebook Page
Display Name
Introduction
How to check any known issues with WATI?
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What part of WATI can be tried out as a Trial Account?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
WhatsApp Manager
Everything you need to know about your WhatsApp Manager
How can I change my display name
How to access WhatsApp Manager?
How to change your phone number
Facebook Business Manager ID
Embedded Sign Up
Can I get WhatsApp API access without Facebook Business Verification?
What are possible common errors in embedded signup flow?
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
How to top-up WATI credits?
Troubleshoot common errors in WATI
What's New
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Released in 2020
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
RBI e-Mandate Latest Guidelines
Our Roadmap - See What's Planned
2022.07.1 - Releasing on Sept 2022
2022.06.2 - Released on Aug 2022
2022.06.1 - Released on July 2022
2022.05.2 - Released on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.2 - Released on 25th Mar 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
Types of Messages
Template Message
What are template formatting rules?
How to get Opt-in for WhatsApp Messaging?
What is the difference between template message and session message?
How many template messages can be submitted for WhatsApp approval?
What is the max numbers of template message submission?
What is a template message?
How to trigger a flow with template?
Could I attach a PDF or image into a template message?
Session Messages
How to use interactive messages?
Pricing
Conversation Based Pricing
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
What are the costs of sending Business Initiated and User Initiated Conversations?
What is Conversation Based Pricing?
What are difference between BASIC plan and PRO plan
APIs & Integrations
WhatsApp APIs
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
WATI APIs
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Are your file attachment names appearing as null or untitled?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Integrations
Shopify
How to add/import Shopify Contacts into WATI
Shopify Integrations for Paid WATI Users
What are fixed variables for Shopify integration?
Shopify Integration for TRIAL user
Add-on: Google Sheet Automation
Integromat Integration
Add-on: Google Spreadsheet Sender
Hubspot Integration
Why Whatsapp Message Sender is not working?
How to use pre-defined variables in Shopify or Woocommerce?
WooCommerce Integration
WhatsApp Shop Plugin
Zoho CRM Integration
How to send template message using Zoho CRM Integration?
WhatsApp Chat Button Integration
WATI Embedded Team Inbox in Zoho
What are fixed variables for Woocomerce integration?
Why Google Sheet Automation is not working?
Zapier Integration
Where can I find the API Endpoint URL and Bearer Token?
Why is my ZOHO integration not working?
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free
LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
Team Inbox on WATI
Team Inbox
WATI Account running Slow
How to add a tag to chat?
Copy Conversation URL
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters?
How to download chats from WATI?
How to search and filter chats?
Supported media types & sizes on WATI
Automation - Building a chatbot
Routing
Keyword Action
Flow
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Advanced Flow Builder: Invoke New Flow
How to create list message & message with reply button?
Advance Flow Builder: Time Delay
Flow Builder: What is a node and how many types of node?
Why is my flow not working?
Export and Import of Flows
How to collect data with Google Spreadsheets
How to update data using Google Spreadsheets
Reply Material
Default Action
Introduction
Broadcast Messaging & Templates
Broadcast
How to allow users to Opt-Out or Unsubscribe from Broadcasts?
How do I edit or delete a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics?
Template Messages
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
Template Message Guidelines
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
What are actions in Template Messages Page?
How to setup auto recharge for broadcast credit?
How to add buttons to templates?
How do I check and add credit to send broadcast template message
Contact Management
How to add attributes to a contact?
How to add a single contact?
How to add an attribute in bulk to a list of contacts?
How to import contacts from Excel?
How do I remove one or more contacts?
How do I search and sort contacts?
How can I edit a contact?
Personalization & Account Management
Operator Management
How to view, search and delete operator?
How to force logout a specific user from all active sessions?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Mobile Apps
Mobile Apps
Get your own WATI custom subdomain
Do I have to pay additional to access WATI Mobile Apps?
What features do WATI Mobile Apps have?
What does WATI Mobile App do?
Mobile Released 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Terms, Privacy & Security
Team Inbox
WATI Account running Slow
WATI Account Running Slow. Issues you might have faced. You must sometimes face issues where you notice that your WATI is not responding as expected and is a bit slow. You might have faced issues lik…
How to add a tag to chat?
All new conversations are created without any tags and you may add the tag depends on the issues that customers have. You could also search for the tags that you used before or any tags that you have…
Copy Conversation URL
WATI allows you to copy the conversation URL of any message from the Team Inbox. To copy the conversation URL, just click on the three dots on the top-left of any conversation and copy the Link.
What happens if someone you blocked messages you again?
As you might already know, in WATI we have a conversation status named "Spam & Block". If the you wish to block a number (due to irrelevant content, spam, etc), you can change the status of the ticke…
How to use quick replies/canned replies?
How to create and send quick replies? Quick replies are very useful when you have a lot of contacts and would have to send repeated messages to clients or the same message content to different client…
What features does WATI Team Inbox offer?
WATI Team Inbox is capable of the below features: start and end live chats. send messages. assign tickets to the operators. add contacts to favourites. change topic name. add quick replies. add custo…
How to start a new Chat?
Starting a new chat. It is fairly simple to start a new chat, follow these steps: Login to your WATI Dashboard. Navigate to your Team Inbox. Click on the pen icon. Now, there are two options to which…
How to add contact to Favorite?
Click the "Star" icon to add contacts to your favourite list. Use the filter "Favorite only" to display starred contacts.
How to add custom parameters?
For adding custom parameters: Click "+" icon. Fill custom attributes. Click "ADD ATTRIBUTES". Save changes.
How to download chats from WATI?
There is an interesting feature that allows the user to download chat transcripts. If the user is an Administrator, he/she can download chat transcripts for each contact by: Go to the Team Inbox scre…
How to search and filter chats?
Filter chats in your Team Inbox on the following criteria: All chats - shows all contacts.. Unassigned - shows all contacts that have not been assigned to the operators.. Last 24 Hours - shows all co…
