Team Inbox on WATI

Supported media types & sizes on WATI

Supported media types & sizes on WATI. The following media types & limits are applied in all sections of WATI, including flow, template, reply material, and team inbox.

Tony
Updated 2 months ago by Tony

Copy Conversation URL

WATI allows you to copy the conversation URL of any message from the Team Inbox. To copy the conversation URL, just click on the three dots on the top-left of any conversation and copy the Link.

Helpdesk
Updated 2 months ago by Helpdesk

WATI Account running Slow

WATI Account Running Slow. Issues you might have faced. You must sometimes face issues where you notice that your WATI is not responding as expected and is a bit slow. You might have faced issues lik…

Helpdesk
Updated 2 months ago by Helpdesk

What happens if someone you blocked messages you again?

As you might already know, in WATI we have a conversation status named "Spam & Block". If you wish to block a number (due to irrelevant content, spam, etc), you can change the status of the ticket to…

Helpdesk
Updated 2 months ago by Helpdesk

How to download chats from WATI?

There is an interesting feature that allows the user to download chat transcripts in.txt format. If the user is an Administrator, he can download chat transcripts for each contact by: Go to the Team…

Helpdesk
Updated 2 months ago by Helpdesk

How to search and filter chats?

Filter chats in your Team Inbox on the following criteria: All chats - shows all contacts.. Active chats - shows new/open/pending conversations. Broadcasts - shows all conversations with at least 1 b…

Helpdesk
Updated 2 months ago by Helpdesk

How to use quick replies/canned replies?

How to create and send quick replies? Quick replies are very useful when you have a lot of contacts and would have to send repeated messages to clients or the same message content to different client…

Helpdesk
Updated 2 months ago by Helpdesk

How to add custom parameters/attributes?

For adding custom parameters: Click " ✏️" button in the right panel. Click "Add new attribute+" button in the opened modal window. Select "+ ADD NEW" option in the dropdown. Fill value. Click "Save".

Helpdesk
Updated 2 months ago by Helpdesk

How to add a tag to chat?

All new conversations are created without any tags and you may add the tag depending on the issues that customers have. You could also search for the tags that you used before or any tags that you ha…

Helpdesk
Updated 2 months ago by Helpdesk

How to add contact to Favorite?

Click the "Star" icon to add contacts to your favorite list. Use the filter "Favorite only" to display starred contacts. Such contacts will also be more visible in the All Chats filter, because of th…

Helpdesk
Updated 2 months ago by Helpdesk

How to start a new Chat?

Starting a new chat. It is fairly simple to start a new chat, follow these steps: Login to your WATI account. Navigate to your Team Inbox. Click on the "New Message ✏️" button. Now, there are two opt…

Helpdesk
Updated 2 months ago by Helpdesk

What features does WATI Team Inbox offer?

WATI Team Inbox is capable of the below features: start and end live chats. send messages. assign tickets to the operators. add contacts to favourites. change topic name. add quick replies. add custo…

Helpdesk
Updated 2 months ago by Helpdesk

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