Team Inbox

Multi-channel Team Inbox

Introduction. The multi-channel Team Inbox is a space to manage all the customer chats across different channels - Whatsapp and Instagram. This document explains the key features that the multi-chann…

Anuja
Updated by Anuja

Phone number masking in Team Inbox

Introduction. The phone number masking feature enables Admins to control which Team Inbox operator can view the customer phone number of the chats which are visible to them on Team Inbox. Whether you…

Anuja
Updated by Anuja

Different types of chat status in WATI

This article will help you understand the different chat status we use in WATI team Inbox and what do they mean. Status Description Open Open chats allow for free 2 way communication between users an…

Helpdesk
Updated by Helpdesk

Supported media types & sizes on WATI

Supported media types & sizes on Wati. The following media types & limits are applied in all sections of Wati, including - Chatbots. Templates (except for document header; where only pdf file is supp…

Helpdesk
Updated by Helpdesk

Copy Conversation URL

WATI allows you to copy the conversation URL of any message from the Team Inbox. To copy the conversation URL, just click on the three dots on the top-left of any conversation and copy the Link.

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WATI Account running Slow

WATI Account Running Slow. We have stopped using hello@wati.io for contacting customer support. Please email us at support@wati.io for any support/technical queries or at billing@wati.io for any bill…

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What happens if someone you blocked messages you again?

As you might already know, in WATI we have a conversation status named "Spam & Block". If you wish to block a number (due to irrelevant content, spam, etc), you can change the status of the ticket to…

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How to download chats from WATI?

There is an interesting feature that allows the user to download chat transcripts in.txt format. If the user is an Administrator, he can download chat transcripts for each contact by: Go to the Team…

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How to search and filter chats?

Filter chats in your Team Inbox on the following criteria: All chats - shows all contacts.. Active chats - shows new/open/pending conversations. Broadcasts - shows all conversations with at least 1 b…

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How to use quick replies/canned replies?

How to create and send quick replies? Quick replies are very useful when you have a lot of contacts and would have to send repeated messages to clients or the same message content to different client…

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How to add custom parameters/attributes?

For adding custom parameters: Click " ✏️" button in the right panel. Click "Add new attribute+" button in the opened modal window. Select "+ ADD NEW" option in the dropdown. Fill value. Click "Save".

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How to add a tag to chat?

All new conversations are created without any tags and you may add the tag depending on the issues that customers have. You could also search for the tags that you used before or any tags that you ha…

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How to add contact to Favorite?

Click the "Star" icon to add contacts to your favorite list. Use the filter "Favorite only" to display starred contacts. Such contacts will also be more visible in the All Chats filter, because of th…

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How to start a new Chat?

Starting a new chat. It is fairly simple to start a new chat, follow these steps: Login to your WATI account. Navigate to your Team Inbox. Click on the "New Message ✏️" button. Now, there are two opt…

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