Flow
Assign chats to your agents in Round Robin style
Use Case: We have users that come to our WhatsApp phone number and start chats with us. These incoming chat requests must be assigned in a round-robin fashion so that each agent receives their fair s…
How to test a flow?
In this article, we will explain to you how to create a simple flow, test it, and finally make it live as a chatbot!! There are two ways you can test a flow, one is by "Adding keyword action". The se…
Why is my flow not working?
After configuring a flow automation, you may have run into cases where your flow does not trigger or has stopped. In this article, we will cover the most common scenarios. Why is my flow not triggeri…
Advanced Flow Builder: Invoke New Flow
By default, this icon is shown with the "PRO" logo as below. This icon can still be used to build a flow under the regular plan and the flow can be saved successfully. However, when we want to select…
How to create list message & message with reply button?
Send Interactive Messages. Interactive messages on WhatsApp are something that can be used to make user experience smoother and simpler. By using interactive messages user can select options instead…
Advance Flow Builder: Time Delay
When can use Time Delay in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. By default, this icon is shown with the "PRO" logo as below. This…
Export and Import of Flows
Exporting and Importing flows in WATI. Creating flows in WATI is akin to creating user's own chatbots. User can create several flows for customers, but what if user has two WATI Accounts in different…
Flow Builder: What is a node and how many types of node?
What is a node? In each flow, there are many nodes. A node is basically a "step" in the flow. When user triggers the keyword to that flow, bot will show the content of the first node (starting node)…
How to collect data with Google Spreadsheets
Please note that this Google Spreadsheets feature is an add-on to the regular plan and is charged separately. What is this about?. This is a feature within our Pro Plan add-on, which allows user to c…
Advance flow builder: Template
When can use Template in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. By default, this icon is shown with the "PRO" logo as below. This i…
What features are available in advance flow builder
Advanced Flow Builder features are an add-on to the regular plan and are charged separately. In Advanced Flow-builder, you can add and monitor up to 25 flows (instead of 10 in our standard plan). You…
Advance flow builder: Webhook
Who can use Webhook in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. A Professional plan is required to use and deploy Webhooks in Flows.…
Advance flow builder: Update Attribute
When can use Update Attribute in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. By default, this icon is shown with the "PRO" logo as below…
Advance flow builder: Setup Assign User / Assign Team
When can use "Assign User" or "Assign team" in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. By default, these two operations are shown wi…
Advance flow builder: Setup Subscribe or Unsubscribe
When can use Subscribe or Unsubscribe in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. By default, these two icons are shown with the "PRO…
How to use Conditions for Flowbuilder
Using Conditions For WATI Flow Builder. Conditions are very important when you want to run the same flow but then have separate outcomes so you use conditions to split the flow into two or more. Cond…
How to use Questions for Flow builder
Using Question Box in WATI Flow Builder. The question dialogue box is very simple in Flow Builder and it is the most used one. Parts in Question Box. Question text : In this question box, you can add…
How to build a flow
How to create a new flow Go to your WATI Dashboard and navigate to Automation. Click on Flows from the Automation Menu. Click on the green button that says "Add Flow". Now you will see a page with a…
What and how to access Flow Builder?
Advanced Flow Builder features are an add-on to the regular plan and are charged separately. 1. Introduction: This feature allows us to create a no-code chatbot and can reply to customer queries in p…
