Flow

Assign chats to your agents in Round Robin style

Use Case: We have users that come to our WhatsApp phone number and start chats with us. These incoming chat requests must be assigned in a round-robin fashion so that each agent receives their fair s…

Jahnavi Prasad
Updated 1 month ago by Jahnavi Prasad

How to test a flow?

In this article, we will explain to you how to create a simple flow, test it, and finally make it live as a chatbot!! There are two ways you can test a flow, one is by "Adding keyword action". The se…

Helpdesk
Updated 2 months ago by Helpdesk

Why is my flow not working?

After configuring a flow automation, you may have run into cases where your flow does not trigger or has stopped. In this article, we will cover the most common scenarios. Why is my flow not triggeri…

Helpdesk
Updated 4 months ago by Helpdesk

Advanced Flow Builder: Invoke New Flow

By default, this icon is shown with the "PRO" logo as below. This icon can still be used to build a flow under the regular plan and the flow can be saved successfully. However, when we want to select…

Helpdesk
Updated 4 months ago by Helpdesk

How to create list message & message with reply button?

Send Interactive Messages. Interactive messages on WhatsApp are something that can be used to make user experience smoother and simpler. By using interactive messages user can select options instead…

Helpdesk
Updated 4 months ago by Helpdesk

Advance Flow Builder: Time Delay

When can use Time Delay in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. By default, this icon is shown with the "PRO" logo as below. This…

Helpdesk
Updated 4 months ago by Helpdesk

Export and Import of Flows

Exporting and Importing flows in WATI. Creating flows in WATI is akin to creating user's own chatbots. User can create several flows for customers, but what if user has two WATI Accounts in different…

Helpdesk
Updated 4 months ago by Helpdesk

Flow Builder: What is a node and how many types of node?

What is a node? In each flow, there are many nodes. A node is basically a "step" in the flow. When user triggers the keyword to that flow, bot will show the content of the first node (starting node)…

Helpdesk
Updated 4 months ago by Helpdesk

How to collect data with Google Spreadsheets

Please note that this Google Spreadsheets feature is an add-on to the regular plan and is charged separately. What is this about?. This is a feature within our Pro Plan add-on, which allows user to c…

Helpdesk
Updated 4 months ago by Helpdesk

Advance flow builder: Template

When can use Template in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. By default, this icon is shown with the "PRO" logo as below. This i…

Helpdesk
Updated 4 months ago by Helpdesk

What features are available in advance flow builder

Advanced Flow Builder features are an add-on to the regular plan and are charged separately. In Advanced Flow-builder, you can add and monitor up to 25 flows (instead of 10 in our standard plan). You…

Helpdesk
Updated 4 months ago by Helpdesk

Advance flow builder: Webhook

Who can use Webhook in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. A Professional plan is required to use and deploy Webhooks in Flows.…

Helpdesk
Updated 4 months ago by Helpdesk

Advance flow builder: Update Attribute

When can use Update Attribute in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. By default, this icon is shown with the "PRO" logo as below…

Helpdesk
Updated 4 months ago by Helpdesk

Advance flow builder: Setup Assign User / Assign Team

When can use "Assign User" or "Assign team" in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. By default, these two operations are shown wi…

Helpdesk
Updated 1 month ago by Helpdesk

Advance flow builder: Setup Subscribe or Unsubscribe

When can use Subscribe or Unsubscribe in Flow Builder? Advanced Flow Builder features are an add-on to the regular plan and are charged separately. By default, these two icons are shown with the "PRO…

Helpdesk
Updated 3 months ago by Helpdesk

How to use Conditions for Flowbuilder

Using Conditions For WATI Flow Builder. Conditions are very important when you want to run the same flow but then have separate outcomes so you use conditions to split the flow into two or more. Cond…

Helpdesk
Updated 4 months ago by Helpdesk

How to use Questions for Flow builder

Using Question Box in WATI Flow Builder. The question dialogue box is very simple in Flow Builder and it is the most used one. Parts in Question Box. Question text : In this question box, you can add…

Helpdesk
Updated 3 months ago by Helpdesk

How to build a flow

How to create a new flow Go to your WATI Dashboard and navigate to Automation. Click on Flows from the Automation Menu. Click on the green button that says "Add Flow". Now you will see a page with a…

Helpdesk
Updated 3 months ago by Helpdesk

What and how to access Flow Builder?

Advanced Flow Builder features are an add-on to the regular plan and are charged separately. 1. Introduction: This feature allows us to create a no-code chatbot and can reply to customer queries in p…

Helpdesk
Updated 4 months ago by Helpdesk

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