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What is the pricing for WATI CRMs & APIs?
Key Differences Between WATI CRM and WhatsApp API Gateway
What are difference between WATI Standard and Pro plan
PRO plan: Support export chat
Conversational Based Pricing
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Before you sign up to WATI
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What are the limitations of using WATI / WhatsApp APIs
Migrate your phone number to WATI from another BSP
Steps to use phone number that has been registered with Whatsapp Business before
How should I choose a phone number for WhatsApp?
Backup WhatsApp Chats
How To Import WhatsApp Chats
Green Tick Verification for your business
Get your own WATI custom Sub-domain
Embedded Sign Up
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
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What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
Where to find the Facebook Business Manager ID?
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WhatsApp Manager ID (WABA)
Everything you need to know about your WhatsApp Manager
How to access WhatsApp Manager?
How to check WhatsApp Business Account (WABA) Status?
More from us!
Our Roadmap - See What's Planned
WhatsApp Chat Button Integration
Creating click-to-chat link
How To Add WhatsApp Number To Facebook or Instagram Pages
How can I create a QR Code for my WhatsApp Number?
How To Link WhatsApp Number To Facebook Page
Commerce Policy Rejection (CPR)
WATI and its Features
Team Inbox on WATI
WATI Account running Slow
How to add a tag to chat?
Copy Conversation URL
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
Supported media types & sizes on WATI
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters/attributes?
How to download chats from WATI?
How to search and filter chats?
Building your WATI chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Advanced Flow Builder: Invoke New Flow
How to create list message & message with reply button?
Advance Flow Builder: Time Delay
Flow Builder: What is a node and how many types of node?
Why is my flow not working?
Export and Import of Flows
How to collect data with Google Spreadsheets
Broadcast on WATI
How to allow users to Opt-Out or Unsubscribe from Broadcasts?
How do I edit or delete a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
Troubleshoot common errors in WATI
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
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Template Messages on WATI
What are template formatting rules?
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
How to get Opt-in for WhatsApp Messaging?
What is the difference between template message and session message?
How to use interactive messages?
What are the supported languages for template update?
How many template messages can be submitted for WhatsApp approval?
What is the max numbers of template message submission?
How to avoid template message rejection?
What are the category values of Template Message?
What is a template message?
Template Message Guidelines
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
How to trigger a flow with template?
Are non-transactional messages allowed with WhatsApp Business APIs?
How to add buttons to templates?
Troubleshoot template message rejection
Could I attach a PDF or image into a template message?
What are actions in Template Messages Page?
How do I check and add credit to send broadcast template message
How do I increase the expiry time of chats?
Manage your Contacts on WATI
How to add attributes to a contact?
How to add a single contact?
How to add an attribute in bulk to a list of contacts?
How to import contacts from Excel?
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Manage your Operators on WATI
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Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Dashboard and Reporting on WATI
Integrations on WATI
Add-on: Google Sheet Automation
Add-on: Google Spreadsheet WhatsApp Message Sender
Why Whatsapp Message Sender is not working?
WhatsApp Shop Plugin
Why Google Sheet Automation is not working?
Zoho CRM Integration
How to send template message using Zoho CRM Extension?
How to send template message using Zoho CRM Workflow?
WATI Embedded Team Inbox in Zoho
How to get Contact Attributes from WATI into Zoho CRM Leads/Contacts?
Why is my ZOHO integration not working?
Get Notifications for new messages on WATI on Zoho CRM
Shopify Integration for TRIAL user
How to use pre-defined variables in Shopify?
Why are my Cash on Delivery Messages (COD) not sending in Shopify?
How to add/import Shopify Contacts into WATI
Shopify Integrations for Paid WATI Users
What are fixed variables for Shopify integration?
How to create a COD (Cash on Delivery) Template
What are fixed variables for Woocomerce integration?
How to use pre-defined variables in WooCommerce?
Make.com / Integromat
APIs on WATI
Where can I find the API Endpoint URL and Bearer Token?
What if I need access to more APIs?
Are your file attachment names appearing as null or untitled?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Payments on WATI
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Personalize your account on WATI
WATI Mobile App (App Store / Google Play)
WATI App Updates (Release Notes)
Released in 2022
2022.09.1 - Releasing on Dec 2022
2022.07.2 - Released on Oct 2022
2022.07.1 - Released on Sept 2022
2022.06.2 - Released on Aug 2022
2022.06.1 - Released on July 2022
2022.05.2 - Released on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.2 - Released on 25th Mar 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
Mobile App - Released 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Released in 2020
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
2021.07.1 - Released on Dec 2021
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Table of Contents
Updated by Helpdesk
Key Differences Between WATI CRM and WhatsApp API Gateway
Facebook launched the WhatsApp Business API back in 2018. This enables businesses to
- Build their systems/products on top of the WhatsApp API, e.g. WATI CRM (WhatsApp Team Inbox)
- Distribute the WhatsApp Business API to more businesses, e.g. WhatsApp API Gateway
Official WhatsApp Business Solution Providers (BSPs) like Clare.AI help businesses communicate with their customers on WhatsApp for the approved use cases of customer support and time-sensitive, personalized notifications.
Now, every business that wants to implement the WhatsApp API in their systems has two options:
1. They can use our in-built WhatsApp API Solution i.e WATI CRM. This also includes access to APIs to send WhatsApp messages, webhooks to listen to the incoming messages, advanced chatbot builder, multi-agent support dashboard and analytics, broadcast and message scheduler, integrations with ZOHO, ZAPIER, SHOPIFY, WOOCOMMERCE, GOOGLE SHEETS, etc.
2. They can take WATI WhatsApp API Gateway to build their systems according to their use cases.
Seems complex? Let’s make it easiest to understand.
WhatsApp API Gateway
Get access to a team inbox solution built by us on top of WhatsApp APIs
Get access to WhatsApp APIs to build your own systems
Includes User Interface for non-technical users
No User Interface is provided
A complete No-Code Solution
Requires developers for setup
WhatsApp API-approved Business Number is provided
Only official Whatsapp APIs are provided
Suitable for businesses that want to enrich their customer experience on WhatsApp using a multi-agent support platform
Suitable for businesses that want to build their own solutions according to their requirements
What is WATI CRM?
WATI (WhatsApp Team Inbox) CRM is a complete no-code solution built on top of WhatsApp Business API. It provides businesses with a platform from getting a Facebook-approved WhatsApp Business account to all the features like CRM, multi-agent dashboard, customer support management, chatbot, and other integrations.
What are the Features Of WATI CRM?
WATI CRM is a feature-rich platform that takes care of the need of businesses that communicate or want to communicate with their customers on WhatsApp.
Multiple Agent Dashboard: Businesses can run their customer support in real time on WhatsApp. Multiple agents can work on a single WhatsApp business account simultaneously to make customer support effective and efficient.
No Code Chatbot Builder: Businesses can implement a chatbot on their WhatsApp business number to automate customer support. The chatbot will handle your customer support even during non-working hours.
Broadcast Messages: Using the WATI dashboard, businesses can broadcast personalized messages to their customers. There are a few rules to look at before broadcasting a message.
Custom API Support: If a business wants to send transactional and reminder messages using its APIs, it can easily integrate APIs with WATI CRM.
Contact Management System: A complete contact management system allows businesses to easily filter, add or delete their WhatsApp contacts.
Integrations: Easily integrate with applications like Shopify, Google Sheets, Zapier, and more.
Mobile App For Agents: WATI CRM provides android and iOS applications for the agents so that they can provide chat support using their smartphones.
What is WhatsApp API Gateway?
Some businesses want to build their solutions over WhatsApp Business APIs.
Facebook recommends partnering with its official BSPs to get WhatsApp APIs. Hence, being an Offical WhatsApp API BSP, WATI further provides WhatsApp Business APIs to ISVs (Independent Software Vendors).
These ISVs either build their product for their WhatsApp Business API or further build their systems like Chat Management & Agent Dashboard to provide an Official WhatsApp API-approved account to their own customers.
WhatsApp API Gateway enables businesses to get their own WhatsApp Business APIs.
What are the Features Of WhatsApp API Gateway?
WhatsApp API Gateway provides access to all the WhatsApp Business APIs to businesses. Businesses can build their own systems using these APIs as discussed above.
It gives businesses the flexibility to build and integrate with their own solutions as it’s a code and businesses can customize and implement it according to their need.
Businesses have access to Rich Media Templates such as images, videos, and documents. They can also send interactive buttons such as quick reply buttons and call-to-action buttons.
What are the Limitations of WhatsApp API Gateway?
- WATI Gateway provides access only to the official WhatsApp APIs hence most of the features of WATI CRM will not be available.
- Businesses will need developers to build their own systems on top of WhatsApp APIs.
- It does not include a UI Interface that allows businesses to see incoming messages and reply to messages. All the interface has to be built by the businesses themselves.
Though the purpose of both solutions is to provide access to the features of WhatsApp Business APIs, their use cases are a way different from each other.
WATI CRM is ideal for non-technical operators and business users who want to communicate with their customers using their WhatsApp Business accounts. It requires no coding and businesses can easily set it up for their requirements.
WATI WhatsApp API Gateway provides access to official business APIs but doesn’t provide an Interface over that. Businesses that can build their own solutions can leverage the benefits of the WhatsApp API Gateway.