How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
PRO plan: Support export chat
Backup WhatsApp Chats
How to migrate a phone number from one BSP to another?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
How To Link WhatsApp Number To Facebook Page
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Embedded Sign Up
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
2021.05.2 - Releasing on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
How to use interactive messages?
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
What are difference between BASIC plan and PRO plan
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Add-on: Google Spreadsheet Sender
What are fix variables for Shopify integration?
WhatsApp Shop Plugin
Zoho CRM Integration
WhatsApp Chat Button Integration
Shopify Integration for TRIAL user
What are fix variables for Woocomerce integration?
Team Inbox on WATI
How to change the topic name on chat?
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters?
How to download chats from WATI?
How to search and filter chats?
Automation - Building a chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Advance Flow Builder: Time Delay
Export and Import of Flows
How to collect data using Google Spreadsheets
How to update data using Google Spreadsheets
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
What are actions in Template Messages Page?
How do I check and add credit to send broadcast template message
Personalization & Account Management
How to view, search and delete operator?
How to force logout a specific user from all active sessions?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Terms, Privacy & Security
Table of Contents
Updated by Jair García
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Facebook launched the WhatsApp Business API back in 2018. Instead of providing API directly to every business, they partnered with 40+ third-party solution providers including Clare.AI allowing them to:
- Build their systems on top of the WhatsApp API,
- Distribute the WhatsApp Business API to more businesses,
e.g. WATI API Gateway
Official WhatsApp Business Solution Providers (BSPs) like Clare.AI help businesses communicate with their customers on WhatsApp for the approved use cases of customer support and time-sensitive, personalized notifications.
Now, every business that wants to implement the WhatsApp API in their systems has two options:
1. They can use our in-built WhatsApp API Solution i.e WATI CRM. This also includes access to APIs to send WhatsApp messages and webhooks to listen to the incoming messages.
2. They can take WATI WhatsApp API Gateway to build their systems according to their use cases.
Seems complex? Let’s make it easiest to understand.
WATI WhatsApp API Gateway
Get access to a team inbox solution built by us on top of WhatsApp APIs
Get access to WhatsApp APIs to build your own systems
Includes User Interface for non-technical users
No User Interface is provided
A complete No-Code Solution
Requires developers for setup
WhatsApp API approved Business Number is provided
Only official Whatsapp APIs are provided
Suitable for businesses that want to enrich their customer experience on WhatsApp using a multi-agent support platform
Suitable for businesses that want to build their own solutions according to their requirements
What is WATI CRM?
WATI (WhatsApp Team Inbox) CRM is a complete no-code solution built on top of WhatsApp Business API. It provides businesses with a platform from getting a Facebook-approved WhatsApp Business account to all the features like CRM, multi-agent dashboard, customer support management, chatbot, and other integrations.
What is WATI WhatsApp API Gateway?
Some businesses want to build their solutions over WhatsApp Business APIs but Facebook no more provides WhatsApp Business APIs directly.
Facebook recommends partnering with its official BSPs to get WhatsApp APIs. Hence, being an Offical WhatsApp API BSP, WATI further provides WhatsApp Business APIs to ISVs (Independent Software Vendors).
These ISVs either build their product for their WhatsApp Business API or further build their systems like Chat Management & Agent Dashboard to provide an Official WhatsApp API approved account to their own customers.
WATI WhatsApp API Gateway enables businesses to get their own WhatsApp Business APIs.
What are the Features Of WATI CRM?
WATI CRM is a feature-rich platform that takes care of the need of the businesses that communicate or want to communicate with their customers on WhatsApp.
To support the customers with a smooth experience on WhatsApp here are the Top Features of WATI CRM:
- Multiple Agent Dashboard: Businesses can run their customer support in real-time on WhatsApp. Multiple agents can work on a single WhatsApp business account simultaneously to make customer support effective and efficient.
- No Code Chatbot Builder: Businesses can implement a chatbot on their WhatsApp business number to automate customer support. The chatbot will handle your customer support even during non-working hours.
- Broadcast Messages: Using the WATI dashboard, businesses can broadcast personalized messages to their customers. There are a few rules to look at before broadcasting a message. Read Here.
- Custom API Support: If a business wants to send transactional and reminder messages using its APIs, it can easily integrate APIs with WATI CRM.
- Contact Management System: A complete contact management system allows businesses to easily filter, add or delete their WhatsApp contacts.
- Integrations: Easily integrate with applications like Shopify, Google Sheets, Zapier, and more.
- Mobile App For Agents: WATI CRM provides android and iOS applications for the agents so that they can provide chat support using their smartphones.
What are the Features Of WATI WhatsApp API Gateway?
WATI WhatsApp API Gateway provides access to all the WhatsApp Business APIs to businesses. Businesses can build their own systems using these APIs as discussed above.
It gives businesses the flexibility to build and integrate with their own solutions as it’s a code and businesses can customize and implement it according to their need.
Businesses have access to Rich Media Templates such as images, videos, documents. They can also send interactive buttons such as quick reply buttons and call to action buttons.
What are the Limitations Of the WATI WhatsApp API Gateway?
- WATI Gateway provides access only to the official WhatsApp APIs hence most of the features of WATI CRM will not be available.
- Businesses will need developers to build their own systems on top of WhatsApp APIs.
- It does not include a UI Interface that allows businesses to see incoming messages and reply to messages. All the interface has to be built by the businesses themselves.
Though the purpose of both the solutions is to provide access to the features of WhatsApp Business APIs, their use cases are a way different from each other.
WATI CRM is ideal for non-technical operators and business users who want to communicate with their customers using their WhatsApp Business accounts. It requires no coding and businesses can easily set it up for their requirements.
WATI WhatsApp API Gateway provides access to official business APIs but doesn’t provide an Interface over that. Businesses that can build their own solutions can leverage the benefits of the WhatsApp API Gateway.