Broadcast on WATI

How to allow users to Opt-Out or Unsubscribe from Broadcasts?

WhatsApp recommends that all businesses only send messages to users who have opted-in to receive messages from you. It is always a good practice that businesses allow their users to opt-out of messag…

Helpdesk
Updated 2 months ago by Helpdesk

Troubleshoot common errors in WATI

Error messages in broadcasts or template messages. You might come across errors from time to time when trying to send messages in WATI. Here are some examples of the error messages you can get and cl…

Dayana
Updated 2 months ago by Dayana

How can I search and filter Broadcasts?

Search Broadcast by entering broadcast name in the search textbox. You can sort broadcasts by Latest and Oldest. Click the Filter button and choose the status of Broadcast that you wish to be display…

Updated 2 months ago

Where can I see Broadcast Statistics?

Click the Broadcast Statistic button to view broadcast results in detail: To open specified broadcast statistics, click here: Specified broadcast statistics will be displayed: Click "Export to CSV" b…

Updated 2 months ago

What is a Broadcast History?

The Broadcast History shows all the sent broadcasts in one place, containing the following set of data fields and buttons: Date range filter (allows to choose time period to observe broadcasts sent i…

Helpdesk
Updated 2 months ago by Helpdesk

How do I edit or delete a scheduled broadcast?

When you created a broadcast scheduled for a specific time it will be added to the Scheduled Broadcast. Here you can edit or delete created Broadcasts. When the time comes, the broadcast will start a…

Helpdesk
Updated 2 months ago by Helpdesk

How do I add a new Broadcast?

There are several ways to add a news broadcast. 1. Add new broadcast from Broadcast History screen for a list of selected contacts: Click "New Broadcast" to schedule Template Message Broadcast. Follo…

Helpdesk
Updated 2 months ago by Helpdesk

Is there a limit of broadcast messages?

Messaging limits determine how many unique users your business can send messages to on a daily basis. This includes new conversations as well as existing conversations with users. The messaging limit…

Helpdesk
Updated 2 months ago by Helpdesk

How to send message to someone who is not in the Contact List?

WATI does not allow you to send a message to anyone who is not on the contact list. You must first add them to contacts and then send them a pre-approved template message. To add a contact, please fo…

Helpdesk
Updated 2 months ago by Helpdesk

Tips to send personalized media content broadcast to each number

This is very useful if you want to send personalized QR codes images for each contact in the same broadcast. When creating a rich template message , you can use WATI to personalize the URL, so that e…

Helpdesk
Updated 2 months ago by Helpdesk

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