Broadcast on WATI

"Message Undeliverable" when sending template messages

When sending template messages to your contacts via Wati, you may see an error "Message Undeliverable" or #131026 The message may look like this - Possible Reasons. This error may occur due to one of…

Jitesh Dugar
Updated by Jitesh Dugar

How can I use coupon codes?

What is this feature? We now support adding up to 3 CTA buttons. You can now add “coupon code” as part of the CTAs buttons; Coupon code. Visit website. Call phone. How can I use it? Go to the " broad…

Updated by Sophia

How can I send catalog messages?

What is it? Wati now supports Catalog templates! Which means you can directly send your catalog to your customers via a template. Great for letting them know about new items or if you just want to re…

Updated by Sophia

How to easily broadcast to a subset of your Shopify customers on Wati?

Do you want to run marketing campaigns for only those customers who have purchased from you in the past? If you're struggling with moving this information from Shopify to Wati in order to be able to…

Dhivya Sriram
Updated by Dhivya Sriram

Messaging limit for Click-to-WhatsApp Ads (CTWA)

After March 1st 2023 , Meta has released an update on how conversations will be priced for your 'Click-to-WhatsApp-Ads' or 'Call-To-Action-Buttons'. W hat will CHANGE If a user initiates a conversati…

Updated by Helpdesk

How to allow users to Opt-Out or Unsubscribe from Broadcasts?

WhatsApp recommends that all businesses only send messages to users who have opted-in to receive messages from you. It is always a good practice that businesses allow their users to opt-out of messag…


Troubleshoot common errors in WATI

Error messages in broadcasts or template messages. You might come across errors from time to time when trying to send messages in WATI. Here are some examples of the error messages you can get and cl…


How can I search and filter Broadcasts?

Search Broadcast by entering broadcast name in the search textbox. You can sort broadcasts by Latest and Oldest. Click the Filter button and choose the status of Broadcast that you wish to be display…


Where can I see Broadcast Statistics?

Click the Broadcast Statistic button to view broadcast results in detail: To open specified broadcast statistics, click here: Specified broadcast statistics will be displayed: Click "Export to CSV" b…


What is a Broadcast History?

The Broadcast History shows all the sent broadcasts in one place, containing the following set of data fields and buttons: Date range filter (allows to choose time period to observe broadcasts sent i…


How do I edit or delete a scheduled broadcast?

When you created a broadcast scheduled for a specific time it will be added to the Scheduled Broadcast. Here you can edit or delete created Broadcasts. When the time comes, the broadcast will start a…


Is there a limit of broadcast messages?

Messaging limits determine how many unique users your business can send messages to on a daily basis. This includes new conversations as well as existing conversations with users. The messaging limit…


How to send message to someone who is not in the Contact List?

WATI does not allow you to send a message to anyone who is not on the contact list. You must first add them to contacts and then send them a pre-approved template message. To add a contact, please fo…


Tips to send personalized media content broadcast to each number

This is very useful if you want to send personalized QR codes images for each contact in the same broadcast. When creating a rich template message , you can use WATI to personalize the URL, so that e…