How to track Template Messages using Webhooks

Use case: All template messages sent using the WATI's Send Template Message API Endpoint must be tracked when they were sent, delivered, read, and received a reply. How To: With the sendTemplateMessa…

Jahnavi Prasad
Updated by Jahnavi Prasad

Are your file attachment names appearing as null or untitled?

When using WATI API to send files to an opened chat session, the file name may appears as "null" or "untitled". To avoid such result, the caption should be filled under the API - ​/api​/v1​/sendSessi…


Where can I find the WATI API Endpoint URL and Bearer Token?

If you are looking for Whatsapp META native API's, please change to our API gateway plan. Note: The bearer token shown above will expire if you/user have changed their password. In this case you have…


Where can I find WATI API Documentation?

With WATI CRM Plan, you get the below APIs - Get Messages from WhatsApp Number. Get Message Templates. Get Contact List. Get Media by File Name. Update Contact Attributes. Rotate Token. Add Contact.…


How can I add webhooks using WATI or WhatsApp API Gateway?

Webhooks are user-defined HTTP callbacks that are triggered by specific events. Whenever that trigger event occurs, the WhatsApp Business API client sees the event, collects the data, and immediately…


Can I send OTP on WhatsApp?

You can send OTP using WATI's APIs. Follow the instructions given in the video: [Video] How To Send OTP On WhatsApp? Please follow these steps: Create an authentication template message for WhatsApp…