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Key Differences Between WATI CRM and WhatsApp API Gateway
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Conversational Based Pricing
WhatsApp Pricing Update - New Conversation Categories
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How do I add a new Broadcast?
How do I create a Template Message?
WhatsApp Manager ID (WABA)
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Our Roadmap - See What's Planned
How to add WhatsApp number to Facebook or Instagram pages
WhatsApp Chat Button Integration
Creating click-to-chat link
How can I create a QR Code for my WhatsApp Number?
Commerce Policy Rejection (CPR)
How to subscribe to account update web-hooks?
How to appeal to facebook if Business actually follows WhatsApp Commerce policies?
What kind of business will be rejected by WhatsApp?
Migrate your phone number to WATI from another BSP
How To Import WhatsApp Chats
Backup WhatsApp Chats
How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
Facebook Business Verification
How can I contact Facebook Team for Business Verification Issues?
What if the 'Start Verification' button is greyed?
What documents are required for Facebook Business Verification?
What are the steps to get Facebook Business Verification?
How to check whether your business is verified?
Where to find the Facebook Business Manager ID?
Why is Facebook Business Verification required?
Green tick verification for your business
Everything you need to know about your whatsapp number
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WATI and its Features
Team Inbox on WATI
Different types of chat status in WATI
Supported media types & sizes on WATI
Copy Conversation URL
WATI Account running Slow
What happens if someone you blocked messages you again?
How to download chats from WATI?
How to search and filter chats?
How to use quick replies/canned replies?
How to add custom parameters/attributes?
How to add a tag to chat?
How to add contact to Favorite?
How to start a new Chat?
What features does WATI Team Inbox offer?
Manage your Contacts on WATI
How to delete contact attribute in bulk?
How to add an attribute in bulk to a list of contacts?
How do I search and sort contacts?
How do I remove contacts?
How can I edit a contact?
How to import contacts from Excel?
How to add attributes to a contact?
How to add a single contact?
Broadcast on WATI
Broadcast Sequence Sheet Add-on
Messaging limit for Click-to-WhatsApp Ads (CTWA)
How to allow users to Opt-Out or Unsubscribe from Broadcasts?
Troubleshoot common errors in WATI
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Where can I see Broadcast Statistics?
What is a Broadcast History?
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How to send message to someone who is not in the Contact List?
Tips to send personalized media content broadcast to each number
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Advanced Flow Builder: Invoke New Flow
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How to collect online payment for catalog orders using Razorpay payment gateway
Orders page to display Catalog orders
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How to use Sync button for Catalog feature
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What are sets & How to create sets in your catalog
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How to send Catalog messages via Keyword action
How to enable WhatsApp Catalog feature for your WATI number
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Detail Access Menu of each Roles
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Personalize your account on WATI
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How can I update my WhatsApp Profile Picture & add business details?
Template Messages on WATI
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Template Message Guidelines
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Are non-transactional messages allowed with WhatsApp Business APIs?
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What is a template message?
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How do I increase the expiry time of chats?
WATI mobile app
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How to trigger Whatsapp Shop using Templates
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Add-on: Google Sheet Automation
Add-on: Google Spreadsheet WhatsApp Message Sender
WhatsApp Shop Plugin
Create a contact in WATI when a new lead comes into ZOHO CRM
Assign chats in WATI based on Lead owner in Zoho CRM
Convert first time visitors to Zoho Lead/Contact using Zoho Flows
Get Notifications for new messages on WATI on Zoho CRM
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How to get Contact Attributes from WATI into Zoho CRM Leads/Contacts?
Why is my ZOHO integration not working?
Zoho CRM Integration
WATI Embedded Team Inbox in Zoho
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Shopify Integration for TRIAL user
Shopify Integrations for Paid WATI Users
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Create contact in HubSpot when new user messages your WhatsApp number
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free [Deprecated]
Make.com / Integromat
WhatsApp Templates for Leadsquared
WATI LeadSquared Integration
LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
WhatsApp and Razorpay Integration
Google Calendar Integration
APIs on WATI
Are your file attachment names appearing as null or untitled?
Where can I find the WATI API Endpoint URL and Bearer Token?
What if I need access to more APIs?
Where can I find WATI API Documentation?
How can I add webhooks using WATI or WhatsApp API Gateway?
Can I send OTP on WhatsApp?
WATI App Updates (Release Notes)
Released in 2022
2022.09.1 - Released on Dec 2022
2022.07.2 - Released on Oct 2022
2022.07.1 - Released on Sept 2022
2022.06.2 - Released on Aug 2022
2022.06.1 - Released on July 2022
2022.05.2 - Released on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
2022.03.2 - Released on 25th Mar 2022
Mobile App - Released in 2022
Mobile version 3.2.0 - Released on 4th December 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Released in 2020
2021.07.1 - Released on Dec 2021
RBI e-Mandate Latest Guidelines
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Mobile App - Released in 2023
Mobile version 3.5.0 - Released on 18th Apr 2023
Mobile version 3.4.0 - Released on 17th Mar 2023
Mobile version 3.3.0 - Released on 10th Feb 2023
3.2.0 Releasing on May 2023
3.3.1 Released on May 2023
3.3.0 Released on April 2023
3.1.0 Released on Mar 2023
2.11.0 - Released on Jan 2023
2.12.0 - Released on Feb 2023
Terms, Privacy & Security
Table of Contents
- All Categories
- Set up your WATI account
- Steps to use phone number that has been registered with Whatsapp Business before
Steps to use phone number that has been registered with Whatsapp Business before
Updated by Helpdesk
To apply for WhatsApp API Verification, you must use a number that does not have an account on any WhatsApp apps.
You can use a phone number that is already registered in the Android, iPhone, or Business application versions of WhatsApp.
However, to register this phone number on WhatsApp Business API, you will need to follow the steps below to delete the WhatsApp account associated with that phone number.
Once a phone number is registered on the WhatsApp Business API, it cannot be used for WhatsApp Business or the WhatsApp consumer app. A phone number can be upgraded to the WhatsApp Business API, but not downgraded.
To delete your account
- Open WhatsApp.
- Tap More options > Settings > Account > Delete my account.
- Enter your phone number in full international format and tap DELETE MY ACCOUNT.
- Select a reason for why you're deleting your account in the dropdown.
- Tap DELETE MY ACCOUNT.
Deleting your account will:
- Delete your account from WhatsApp.
- Erase your message history.
- Delete you from all of your WhatsApp groups.
- Delete your backup.
Information from Official WhatsApp documentations:
Backup your chats
- You can backup your WhatsApp Chats into JSON files
- To back up, you can use our Google Chrome Add-on from here:
- The chat files once backed up can be later imported to WATI (texts only)
- Guide to using the WhatsApp Chat Backup Add-on