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How To Import WhatsApp Chats
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What are the limitations of using WATI / WhatsApp APIs
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Facebook Business Verification
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Everything you need to know about your WhatsApp Manager
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More from us!
Our Roadmap - See What's Planned
How To Link WhatsApp Number To Facebook Page
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WhatsApp Chat Button Integration
Creating click-to-chat link
How can I create a QR Code for my WhatsApp Number?
Commerce Policy Rejection (CPR)
PRO plan: Support export chat
What are difference between WATI Standard and Pro plan
Key Differences Between WATI CRM and WhatsApp API Gateway
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Conversational Based Pricing
WATI and its Features
Team Inbox on WATI
Supported media types & sizes on WATI
Copy Conversation URL
WATI Account running Slow
What happens if someone you blocked messages you again?
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Advanced Flow Builder: Invoke New Flow
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Are non-transactional messages allowed with WhatsApp Business APIs?
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Could I attach a PDF or image into a template message?
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What is a template message?
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WATI App Updates (Release Notes)
Released in 2022
2022.09.1 - Releasing on Dec 2022
2022.07.2 - Released on Oct 2022
2022.07.1 - Released on Sept 2022
2022.06.2 - Released on Aug 2022
2022.06.1 - Released on July 2022
2022.05.2 - Released on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
2022.03.2 - Released on 25th Mar 2022
Mobile App - Released 2022
Mobile version 3.2.0 - Released on 4th December 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Released in 2020
2021.07.1 - Released on Dec 2021
RBI e-Mandate Latest Guidelines
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
2.11.0 - Releasing on Jan 2023
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Integrations on WATI
Why Whatsapp Message Sender is not working?
Why Google Sheet Automation is not working?
Add-on: Google Sheet Automation
Add-on: Google Spreadsheet WhatsApp Message Sender
WhatsApp Shop Plugin
Convert first time visitors to Zoho Lead/Contact using Zoho Flows
Get Notifications for new messages on WATI on Zoho CRM
How to send template message using Zoho CRM Workflow?
How to get Contact Attributes from WATI into Zoho CRM Leads/Contacts?
Why is my ZOHO integration not working?
Zoho CRM Integration
WATI Embedded Team Inbox in Zoho
How to send template message using Zoho CRM Extension?
Why are my Cash on Delivery Messages (COD) not sending in Shopify?
How to add/import Shopify Contacts into WATI
How to create a COD (Cash on Delivery) Template
How to use pre-defined variables in Shopify?
What are fixed variables for Shopify integration?
Shopify Integration for TRIAL user
Shopify Integrations for Paid WATI Users
How to use pre-defined variables in WooCommerce?
What are fixed variables for Woocomerce integration?
Make.com / Integromat
WhatsApp and Razorpay Integration
Google Calendar Integration
APIs on WATI
Are your file attachment names appearing as null or untitled?
Where can I find the API Endpoint URL and Bearer Token?
What if I need access to more APIs?
Where can I find WATI API Documentation?
How can I add webhooks using WATI or WhatsApp API Gateway?
Can I send OTP on WhatsApp?
Updated by Helpdesk
WATI allows you to create template messages containing various types of media including Images (jpeg, png), Videos (mp4), and Documents (pdf). These files can be hosted on any file-sharing platform.
This article is about how files hosted on Google Drive can be used in templates.
- Upload the media to Google Drive and set access to Anyone with the link
- Go to WATI Dashboard --> Broadcast --> Template messages. Click the New Template Message button
- Select Header as Media, and choose type as "Document".Here, we have to modify the URL of our file to be accepted into our template.
If you paste the link from Step 1 directly, it results in an error message: Please input valid image document/video url
- To resolve this, copy the Document ID from the URL in step 1: https://drive.google.com/file/d/1NeZ_SH3_QGmZqo2Q4bq7JRf06xR3hbro/view?usp=sharing
- Paste the Document ID in the following format:
- The end URL will work when pasted in the Media Header URL section. The URL will look something like this if you are hosting a pdf file:
- Fill in other information. You can find the detailed steps to create a template message in: How do I create a template message
- Click "Save as Draft", then Submit the template, and wait for it to be approved. If it is approved you can start using it as many times as you want. If it is rejected Troubleshoot template message rejection