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Conversational Based Pricing
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Our Roadmap - See What's Planned
How to add WhatsApp number to Facebook or Instagram pages
WhatsApp Chat Button Integration
Creating click-to-chat link
How can I create a QR Code for my WhatsApp Number?
Commerce Policy Rejection (CPR)
How to subscribe to account update web-hooks?
How to appeal to facebook if Business actually follows WhatsApp Commerce policies?
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Migrate your phone number to WATI from another BSP
How To Import WhatsApp Chats
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Steps to use phone number that has been registered with Whatsapp Business before
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WATI and its Features
Team Inbox on WATI
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Supported media types & sizes on WATI
Copy Conversation URL
WATI Account running Slow
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What features does WATI Team Inbox offer?
Manage your Contacts on WATI
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Broadcast on WATI
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Messaging limit for Click-to-WhatsApp Ads (CTWA)
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Template Messages on WATI
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Create a contact in WATI when a new lead comes into ZOHO CRM
Assign chats in WATI based on Lead owner in Zoho CRM
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Get Notifications for new messages on WATI on Zoho CRM
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Create contact in HubSpot when new user messages your WhatsApp number
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free [Deprecated]
Make.com / Integromat
WhatsApp Templates for Leadsquared
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LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
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WATI App Updates (Release Notes)
Released in 2022
2022.09.1 - Released on Dec 2022
2022.07.2 - Released on Oct 2022
2022.07.1 - Released on Sept 2022
2022.06.2 - Released on Aug 2022
2022.06.1 - Released on July 2022
2022.05.2 - Released on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
2022.03.2 - Released on 25th Mar 2022
Mobile App - Released in 2022
Mobile version 3.2.0 - Released on 4th December 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Released in 2020
2021.07.1 - Released on Dec 2021
RBI e-Mandate Latest Guidelines
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Mobile App - Released in 2023
Mobile version 3.5.0 - Released on 18th Apr 2023
Mobile version 3.4.0 - Released on 17th Mar 2023
Mobile version 3.3.0 - Released on 10th Feb 2023
3.2.0 Releasing on May 2023
3.3.1 Released on May 2023
3.3.0 Released on April 2023
3.1.0 Released on Mar 2023
2.11.0 - Released on Jan 2023
2.12.0 - Released on Feb 2023
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- How to use Google Drive to host media files for templates
How to use Google Drive to host media files for templates
Updated by Helpdesk
WATI allows you to create template messages containing various types of media including Images (jpeg, png), Videos (mp4), and Documents (pdf). These files can be hosted on any file-sharing platform.
This article is about how files hosted on Google Drive can be used in templates.
- Upload the media to Google Drive and set access to Anyone with the link
- Go to WATI Dashboard --> Broadcast --> Template messages. Click the New Template Message button
- Select Header as Media, and choose type as "Document".Here, we have to modify the URL of our file to be accepted into our template.
If you paste the link from Step 1 directly, it results in an error message: Please input valid image document/video url
- To resolve this, copy the Document ID from the URL in step 1: https://drive.google.com/file/d/1NeZ_SH3_QGmZqo2Q4bq7JRf06xR3hbro/view?usp=sharing
- Paste the Document ID in the following format:
- The end URL will work when pasted in the Media Header URL section. The URL will look something like this if you are hosting a pdf file:
- Fill in other information. You can find the detailed steps to create a template message in: How do I create a template message
- Click "Save as Draft", then Submit the template, and wait for it to be approved. If it is approved you can start using it as many times as you want. If it is rejected Troubleshoot template message rejection