How do I add a new Broadcast?

There are several ways to add a news broadcast. 

1. Add new broadcast from Broadcast History screen for a list of selected contacts:

Click "New Broadcast" to schedule Template Message Broadcast.

Follow the steps below to add a broadcast:

  1. Enter Broadcast Name
  2. Select an approved Template Message
  3. Schedule Start Date
  4. Click "Next"

5. Choose Contacts

6. Click "Add Broadcast" to create a scheduled broadcast

 

2. Add new broadcast from Broadcast History screen for a list of imported contacts:

You can also download a list of receivers from Excel. Use the sample format for contact upload:

Sample Format

 

You can click "+ Add new Segment" to filter the contact list by attributes. Then, you can select contacts from a filtered list below:

3. Add new broadcast from Team Inbox screen to send message to a new un-existed contact:

After input the pen icon, the popup will be displayed asking the user to select existed contact or input a new number. Note: this number must be a valid Whatsapp number.

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Then click Next, for the system to allow the user to select the approved template.

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And after that system will ask the user to fill in the required parameter. If the parameter of this customer has already had data, it will be shown as default. 


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3. Add new broadcast from Team Inbox screen to send message to an active/expired chat:

For active chat, when the mouse is moved to the button "Send message", the system will display a new button "Send template". 

For expired chat, the system will display the button "Send template". 

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After selecting that button, the system shows a list of the approved templates. Users can search and select from the list, fill in required parameters in the next screen and that's it. 

How did we do?

What is a broadcast?

Tips to send personalized media content broadcast to each number

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