Manage your Contacts on WATI

How to add attributes to a contact?

Follow the steps below to add custom attributes : Click ✏️ under Edit/Delete column in contacts. Click + icon to the right of Custom Attributes. Click "Add new attribute+" button. Select "+ ADD NEW"…

Helpdesk
Updated 1 week ago by Helpdesk

How to add a single contact?

Follow the steps below to create a contact : Click "+ Add Contact" button. Fill fields "Name" and "Phone No.". Check "Allow broadcast" and "Allows sms" if there is need to send broadcasts or sms to t…

Helpdesk
Updated 1 month ago by Helpdesk

How to add an attribute in bulk to a list of contacts?

Add a new Contact list. To add an attribute in bulk to a new list of contacts into WATI, we need to: Access the "Contacts" screen, click "Download Sample Excel" to download the Contacts import templa…

Helpdesk
Updated 1 month ago by Helpdesk

How to import contacts from Excel?

Click the "Import from Excel" button to import contacts. The next step is to browse the excel sheet and upload the file. The button for Map Columns becomes active after the file has been uploaded. Th…

Helpdesk
Updated 4 weeks ago by Helpdesk

How do I remove one or more contacts?

Click at the trash bin icon under Edit/Delete column in a contact's row to delete it: If user wants to mass-delete сontacts he should click checks on the left: Use this check in case mass deletion of…

Helpdesk
Updated 1 month ago by Helpdesk

How do I search and sort contacts?

Search contacts by entering keywords in the search textbox: You can sort by Last Updated, Name, Created Date, Status : And s ort by Attributes:

Updated 2 weeks ago

How can I edit a contact?

Click "Edit" to modify the contact information: Make and Save changes.

Helpdesk
Updated 2 weeks ago by Helpdesk

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