Operator Management

How to view, search and delete operator?

1. To view Operator: When access to the Operator Management screen, the list of Operators will be shown. By default, it's showing 5 records per page. Users can select to view more than that on a page…

Helpdesk
Updated 1 month ago by Helpdesk

How to force logout a specific user from all active sessions?

This article is only useful for Admin Role. Log Operators Out From Active Sessions. Sometimes we want operators to be logged out of the WATI Dashboard or an active session for some reason. Example: A…

Helpdesk
Updated 1 month ago by Helpdesk

Detail Access Menu of each Roles

Role/Menu Team Inbox Contacts Broadcast Template Automation Dashboard API Docs Settings Operator Management Tenants Webhooks Integration Administrator ​✔ ​✔ ​✔ ​✔ ​✔ ​✔ ​✔ ​✔ ​✔ ​✔ ​✔ ​✔ Broadcast Ma…

Helpdesk
Updated 1 month ago by Helpdesk

How do I add more agents to my account?

You can add more agents to your account using the WATI Dashboard. Please follow these steps to add an agent/operator: On the top panel on WATI, select 'Operator Management'. On the next screen, click…

Helpdesk
Updated 1 month ago by Helpdesk

How to add team and assign operator to team?

1. Why need to have teams? The "team" in WATI is to divide operators into different smaller teams. And base on the permission rule, operators who belong to the same team can see each other's tickets…

Helpdesk
Updated 1 month ago by Helpdesk

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