What happens if someone you blocked messages you again?

Jair García Updated by Jair García

As you might already know, in WATI we have a ticket status named "Spam & Block".

If the operator blocks a number (due to irrelevant content, spam, etc), he/she can change the status of the ticket into "Spam & Block".

If that number messages operator again...

  1. Any new messages from that number are still sent successfully. However, the operator will not see any notification of incoming chat in that ticket (even the notification setting is on)
  2. The ticket remains in the "Blocked Chats" filter.

If the operator wants to receive notification from such tickets, he/she needs to access the filter "Blocked Chats", select the ticket, and change status to "Unblock".

How did we do?

How to change the topic name on chat?

How to use quick replies/canned replies?

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