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What happens if someone you blocked messages you again?

As you might already know, in WATI we have a conversation status named "Spam & Block".

If you wish to block a number (due to irrelevant content, spam, etc), you can change the status of the ticket to "Spam & Block".

If that number messages the operator again:

  1. Any new messages from that number are still sent successfully. However, you will not see any notification of incoming chat in that ticket (even if the notification setting is on)
  2. The ticket remains in the "Blocked Chats" filter

If you want to receive notification from such tickets, you need to access the filter "Blocked Chats", select the conversation, and change the status to "Unblock".

How did we do?

WATI Account running Slow

How to download chats from WATI?