While building a Chatbot using WATI Automation, you can create fixed reply templates that can be used to reply as a part of keyword action or default action.
Note: Please design the reply material such that some common contents can be used in many keywords replies.
Text: The material can be text content with emoji supported.
Document: The material can be any files uploaded eg pdf, xls, doc...
Image: The material can be any image supported file eg jpg, png...
Stickers: The material is stickers with extension .webp with size 100kb (512x512 pixels)
Flows: The material is a flows with allow the customer to interact with bot follow serial questions-answers format. The flow can be setting in Flowbuilder menu.
Contact Attributes: This material is to set the existing attribute(s) of customers to specific values. This means if customer chat matching a keyword of this reply material, that customer will have the attributes updated to new values.
Templates: The material can re-use the approved template for the auto-reply purpose.