Getting Started
WhatsApp Number
How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
PRO plan: Support export chat
Backup WhatsApp Chats
How to migrate a phone number from one BSP to another?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
How To Link WhatsApp Number To Facebook Page
Display Name
Introduction
How to check any known issues with WATI?
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
WhatsApp Manager
Everything you need to know about your WhatsApp Manager
How can I change my display name
How to access WhatsApp Manager?
How to change your phone number
Facebook Business Manager ID
Embedded Sign Up
Can I get WhatsApp API access without Facebook Business Verification?
What are possible common errors in embedded signup flow?
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
Troubleshoot common errors in WATI
What's New
Released in 2020
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
RBI e-Mandate Latest Guidelines
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Our Roadmap - See What's Planned
2022.05.1 - Releasing on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.2 - Released on 25th Mar 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
Types of Messages
Template Message
What are template formatting rules?
How to get Opt-in for WhatsApp Messaging?
What is the difference between template message and session message?
How many template messages can be submitted for WhatsApp approval?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
Session Messages
How to use interactive messages?
Pricing
Conversation Based Pricing
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
What are the costs of sending Business Initiated and User Initiated Conversations?
What is Conversation Based Pricing?
What are difference between BASIC plan and PRO plan
APIs & Integrations
WhatsApp APIs
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
WATI APIs
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Are your file attachment names appearing as null or untitled?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Integration
Add-on: Google Sheet Automation
Integromat Integration
Shopify Integration
Add-on: Google Spreadsheet Sender
Hubspot Integration
How to use pre-defined variables in Shopify or Woocommerce?
What are fixed variables for Shopify integration?
WooCommerce Integration
WhatsApp Shop Plugin
Zoho CRM Integration
How to send template message using Zoho CRM Integration?
WhatsApp Chat Button Integration
How to create a COD (Cash on Delivery) Template
WATI Embedded Team Inbox in Zoho
Shopify Integration for TRIAL user
What are fixed variables for Woocomerce integration?
Zapier Integration
Where can I find the API Endpoint URL and Bearer Token?
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free
LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
How to set up Cash on Delivery (COD) in Shopify
Team Inbox on WATI
Team Inbox
WATI Account running Slow
How to add a tag to chat?
Copy Conversation URL
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters?
How to download chats from WATI?
How to search and filter chats?
Automation - Building a chatbot
Routing
Keyword Action
Flow
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Advanced Flow Builder: Invoke New Flow
How to create list message & message with reply button?
Advance Flow Builder: Time Delay
Flow Builder: What is a node and how many types of node?
Export and Import of Flows
How to collect data using Google Spreadsheets
How to update data using Google Spreadsheets
Reply Material
Default Action
Introduction
Broadcast Messaging & Templates
Broadcast
How to allow users to Opt-Out or Unsubscribe from Broadcasts?
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics?
Template Messages
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
Template Message Guidelines
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
What are actions in Template Messages Page?
How to setup auto recharge for broadcast credit?
How to add buttons to templates?
How do I check and add credit to send broadcast template message
Contact Management
Personalization & Account Management
Operator Management
How to view, search and delete operator?
How to force logout a specific user from all active sessions?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Mobile Apps
Terms, Privacy & Security
- All Categories
- Getting Started
- Display Name
- What are the guidelines for choosing a Display Name?
What are the guidelines for choosing a Display Name?
Updated
by Helpdesk
When you add a new phone number to your WhatsApp account in the Facebook Business Manager, you assign it a display name. The display name is required to create a certificate, without which the WhatsApp Business API client will not work.
Display name guidelines:
All display names should have a relationship with your business and should not violate WhatsApp Commerce and Business policies. Having display names compliant with our guidelines is a requirement to send messages using the WhatsApp Business API or qualify for WhatsApp official business accounts.
Below are five principles for display names and guidance for best practices to avoid formatting errors.
Principle | Examples |
Compliance with policies | A display name should not violate WhatsApp Commerce and Business policies. An example for a store that sells wine glasses:
Within your company, you may have separate WhatsApp business accounts for different divisions; only those divisions that are compliant with WhatsApp’s Commerce Policy may have a WhatsApp business account. |
Accurate representation of your business | A display name should represent:
A display name should not be:
An organization with a government affiliation needs the WhatsApp team's approval |
Consistency with external branding | A display name must have consistent branding with external sources (e.g., a company's website or marketing). An example for a product line named "Fresh Produce Cold Pressed Juices":
|
Clear relationship with your business | A display name must have a clear relationship with your business (must be referred to the business's website or external media references). For example:
If the relationship between your company and the brand is not obvious, indicate the relationship using “by [company name].”
Do not use the name of a management agency or another third party in your company’s display name.
|
Correct formatting, in compliance with the rules set forth below | See Formatting Guidelines below. |
Formatting Guidelines
Your display name will be rejected if there are formatting errors so it is important to comply with the following rules. (Note: These rules do not apply if a business or an organization already brands this way. In that case, the display name may incorporate punctuation, capitalization, etc. that matches the external branding.)
Formatting Rule | Examples |
A display name may not be in all capitals, must have grammatically correct capitalization, and should match the capitalization used in your business name. | For example:
Note that this display name would be acceptable if the business already brands using all caps. |
Do not change the spacing from the spacing used in your business name. | An example for a business called "Lil'Cupcakes":
|
Do not add any extra punctuation, emojis, or character symbols (such as trademark designations). | For example:
|
Do not add extra words to your company or brand name unless the words indicate:
| For example:
|
If you add permitted words, the first letter of the word must be capitalized. | For example:
|
A display name must contain a minimum of 3 characters. | An example for a business, “KT Sir”:
|
A display name may not be in URL format. | For example:
|