Get Started with WATI in 10 steps

Create your first chatbot in WATI

Use our provided template to create your chatbot Go to your WATI Dashboard and navigate to Automation. Click on Chatbots from the Automation Menu. Click on the green button that says "Add Chatbot". N…

Helpdesk
Updated by Helpdesk

Connect your number in WATI

Also check the below article if you are getting errors while connecting your phone number: What are possible common errors in embedded signup flow?

Helpdesk
Updated by Helpdesk

How to add contacts?

Tilak Raj
Updated by Tilak Raj

Overview

Welcome to Wati support page! We understand that you may have questions or issues while using our product, and we are here to help.

Louis
Updated by Louis

How to send a broadcast?

Always add the country codes to the contacts before sending a broadcast, otherwise it will fail or might show incorrect credits required..

Updated

How to create a template message?

You can use Template Messages to send personalized mass notifications to your users. Navigate to "Broadcast" > choose "Template Message" > Click "New Template Message" to call up the Create Template…

Updated

Introduction to Team Inbox

WATI Team Inbox is capable of the below features: start and end live chats. send messages. assign tickets to the operators. add contacts to favourites. change topic name. add quick replies. add custo…

Updated

WhatsApp account profile set-up

Users can change WhatsApp Business Profile Picture, add business description, website, and email address by following these steps:. WhatsApp does not allow the change of "Display Name" after your acc…

Updated

How to add operators and create teams

We have stopped using hello@wati.io for contacting customer support. Please email us at support@wati.io for any support/technical queries or at billing@wati.io for any billing issues. You can add mor…

Updated

Get started with WATI

Pre-requisite: WhatsApp Phone Number (Should not have a WhatsApp account) If you want to delete the WhatsApp account with your number, follow these steps. Business Display Name (Should have a clear r…

Updated

Auto replies and OOO messages

Make sure that you have set the correct timezone for your account. How to change my timezone in WATI?. To set the out of office message on WATI, you must first set your office hours and then set an o…

Updated

Contact