Template Messages on WATI
How to use Google Drive to host media files for templates
WATI allows you to create template messages containing various types of media including Images (jpeg, png), Videos (mp4), and Documents (pdf). These files can be hosted on any file-sharing platform.…
Troubleshoot template message rejection
Steps to troubleshoot template message rejection: In this article, we will be guiding you on how to check the template message rejection reason in your business manager. This will help you to rectify…
How to trigger a chatbot with template?
With quick reply buttons on template, further actions can be done automatically when the button on the template is clicked, for example, assigning chat to different teams, gathering information from…
How to add buttons to templates?
Creating call-to-action buttons in a template. WhatsApp allows us to create templates with Call-To-Actions (CTA) buttons. A maximum of 2 buttons can be created in a template and two types of action c…
Template Message Guidelines
WhatsApp Template Message Guidelines. Guidelines for utility, authentication and marketing templates: Utility templates. Utility templates relate to a specific, agreed-upon transaction and accomplish…
How to get Opt-in for WhatsApp Messaging?
WhatsApp recommends that you collect opt-in from users before sending them WhatsApp Notifications Collect opt-in wherever is best for your customers EXAMPLE METHODS In a WhatsApp thread. Missed call.…
How to use interactive messages?
What are interactive messages? Interactive messages give your customers and clients a simpler way to answer or interact with your conversation on WhatsApp. They are mostly used while making chatbots…
Are non-transactional messages allowed with WhatsApp Business APIs?
Non-transactional messages is allowed in all countries now. there are no restrictions from WhatsApp. What Are the Possible Use Cases With Non-Transactional Messaging?. Here are the possible use cases…
How to create and submit template messages in WATI?
WhatsApp Template Messages are used to send alerts, account updates, and other notifications to your customers. These template messages could contain call-to-action buttons and also have quick replie…
How do I check and add credit to send broadcast template message
Please note that paid accounts can only buy credits. First, log in to your account, you will see the dashboard bar: You can click the green button, "buy credits" to buy credits for your broadcast cam…
How to export and import template messages from one environment to a new environment?
Sometimes you might want to export template messages from one environment for backup purposes or for migration purposes, we provide you "Export Template Message" and "Import Template Message" buttons…
How to add buttons with template messages?
Buttons With Template Messages. Adding buttons with your template messages, just gives your message a whole new look and also makes it more attractive. In the above picture, you can see two buttons a…
How to avoid template message rejection?
Writing Template Messages. WhatsApp Template Messages are very important to show professionalism and to avoid repeated messages over and over again. Having a personalised template message is very cru…
Could I attach a PDF or image into a template message?
The answer is Yes! With WATI template message, you can create template messages contain various types of media including Image (jpeg, png); Video (mp4); Document (pdf) Steps by steps guide are as fol…
What are the supported languages for template update?
The following are the supported languages for Template Message: Language Code Afrikaans af Albanian sq Arabic ar Azerbaijani az Bengali bn Bulgarian bg Catalan ca Chinese (CHN) zh_CN Chinese (HKG) zh…
What is the max numbers of template message submission?
A message template is required for any business-initiated messages sent using the WhatsApp Business Platform. These templates can be created using the Business Management API or the WhatsApp Business…
Template Category Guidelines
For each category, we outline the message objective, business goal and example templates. Marketing templates. Marketing templates are our most flexible. They can enable businesses to achieve a wide…
What are template formatting rules?
Must be text-based containing only letters, digits & special characters, emojis and WhatsApp-specific formatting (see formatting table below) Can't have more than 1024 characters. Template Name. What…
What is a template message?
Effective June 1, 2023 all the business initiated conversations will be charged based on the new template categories. We will be informing our users of this change in conversation pricing with new ra…
What are actions in Template Messages Page?
The Template Messages Page contains the data fields and UI controls as follows: Template Name. Category. Status (Draft, Pending, Approved, Rejected, Deleted and Pending Internal). Language. Last Upda…
What is the difference between template message and session message?
Customer Support Message/Session Message is the message that is sent when a customer starts a message first. The session is valid till 24 hours from the customer's last message sent time. If a custom…
How do I increase the expiry time of chats?
As per WhatsApp Guidelines, the chat session expires after 24 hours of your customer's last message sent time. This is a rule of WhatsApp APIs and WATI does not have control over it. After the 24 hou…
